XADM: Routing Calculation Stops with Administrator ID Number c1031651

ID: Q241939

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When the routing on a server is being recalculated, the following error message is displayed:

The system attendant on server 'SERVER NAME' could not recalculate the routing table.

The routing table cannot be recalculated because the remote directory is unavailable. Try again later.

Microsoft exchange Administrator ID no: c1031651

The following event is logged in the application event log:

Event ID: 5000
Source: MsexchangeSA
Type: Error
Category: General
Description: Recalculation of the routing table is complete, Result: The routing table cannot be recalculated because the remote directory is unavailable. Try again later.

CAUSE

The Exchange Server System Attendant service is set to log on using the system account, rather than using the Exchange Server service account.

RESOLUTION

In Control Panel, double-click Services, and click to select Microsoft Exchange System Attendant Service. Click Startup, and under Log On As, select This Account. Type the domain and account name (domain\account name) for the Exchange Server service account, and then type the password for the service account.

Ensure that the Startup settings for all other Exchange Server services also use the correct Exchange Server service account, and not the system account.

Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbprb