XFOR: Error Creating Connectivity Controller Service When Reinstalling Exchange Notes Connector

ID: Q242762

The information in this article applies to:
  • Microsoft Exchange Server, version 5.5
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

You may be in a situation where you need to remove Exchange Server and reinstall it. After you reinstall Exchange Server, you try to reinstall the Exchange Notes Connector. After the Setup program copies all the files and tries to create the Connectivity Controller service, the installation does not work, and a message appears indicating that the service is already installed.


CAUSE

The Exchange Server 5.5 Setup program is not aware of the Connectivity Controller and its connector services. When you click the Remove All option in the Exchange Server 5.5 Setup program, the Connectivity Controller and connector services are not removed.


RESOLUTION

To resolve this problem, you must manually remove the Connectivity Controller and Connector services. This involves deleting the corresponding registry entries and support files.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

  1. Start the Windows NT Registry Editor.


  2. At the following subkey, delete the entire MSExchangeCoCo key:


    3. \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeCoCo
    At the following subkey, delete the entire LME-NOTES key:
    \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LME-NOTES
  3. Move or delete the Exchsrvr\Connect\Exchconn folder.


  4. Shut down all Exchange Server services and reboot the server.


  5. Install the Connector for Lotus Notes.


Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbprb


Last Reviewed: October 18, 1999
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