XCON: Event 2125 Caused by mismatched Info?log.cfg Files

• Microsoft Exchange Server, versions 5.0, 5.5

SYMPTOMS

After you install a service pack update or update the Exchsrvr\Mtadata run folder, the following event may appear:

Event ID: 2125
Source: MSEXCHANGE MTA
Category: Resource
Description: Statistics for dbi call (db server):file write disp: result, read 22, cache hits 338, misses 5%. Attribute 6%, value number 7%, object id: 8% (00000000>na). Caller 12% [9% 10% 11%] (8).

CAUSE

This event is caused when the Info4log.cfg, Infodlog.cfg, and Infotlog.cfg files do not match the currently installed version of Emsmta.exe. For example, the .cfg files are from Exchange Server 5.5 Service Pack 1, but Emsmta.exe has been updated to Service Pack 2.

RESOLUTION

To resolve this issue:

1. At a command line, type net stop msexchangemta, and then press ENTER. This may require stopping additional connector services; type Y to allow these services to stop.



2. At a command line, type md c:\backup, and then press ENTER. This creates a backup directory on the C drive.



3. Using Regedt32.exe, open the following registry key:

   HKLM\System\CurrentControlSet\Services\MSExchangeMTA\Parameters

   Note the value of the entry called MTA Run Directory. This is the directory that will be modified in the following steps.



4. Move the Info4log.cfg, Infodlog.cfg, and Infotlog.cfg files in the Exchsrvr\Mtadata folder to the C:\Backup folder.



5. From the service pack or retail CD, copy the Info4log.cfg, Infodlog.cfg, and Infotlog.cfg files to the Exchsrvr\Mtadata folder.



6. In Windows Explorer, select the Info4log.cfg, Infodlog.cfg, and Infotlog.cfg files in the Exchsrvr\Mtadata folder.



7. Open the properties of these files, and click to clear the Read-only check box.



8. Restart the message transfer agent (MTA) by typing net start msexchangemta at the command line, and pressing ENTER.

Additional query words:

Keywords : exc5 exc55
Version : winnt:5.0,5.5
Platform : winnt
Issue type : kbprb