XFOR: Notes Connector Rejects Incoming Messages with the Apostrophe (') Character in the SMTP Address

• Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3

SYMPTOMS

When a Lotus Notes user either sends mail that contains an SMTP address with an apostrophe (') in the user name or replies to mail that contains an SMTP address with an apostrophe in the user name, the mail is not delivered by the Microsoft Exchange Notes Connector. For example, the user name, user.o'hara, contains an apostrophe. The following events are logged in the application event log:

31500 : MSExchangeNotes : Information : notes to exchange
Sender: user/cert@domain, size xxxx, Message id: C=US, a= , p=microsoft, l:messageid date time, notes:domain (servername/cert).
(mexe)
31501 : MSExchangeNotes: Information : transport to exchange
Report generated : sender: system administrator. message id..........etc
(mexe)
31040 : MSExchangeNotes : Warning : transport to exchange
No valid message recipients in message
(mexin)
31092 : MSExchangeNotes : Information : transport to exchange
Message contains empty recipient list, purging item automatically.
(mexin)

CAUSE

The apostrophe character (') is not allowed when checking the user name.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords :
Version : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Platform : winnt
Issue type : kbbug