XCLN: OL98 Error Message: Unable To Display Folder When Accessing Calendar with Delegate Permission

ID: Q244271

The information in this article applies to:

Microsoft Outlook Windows 95/98 client, version 8.5
Microsoft Outlook Windows NT client, version 8.5

SYMPTOMS

When you try to open another user's Calendar folder with delegate permission by clicking Open on the File menu, and then clicking Other User's Folder, the following error message may be displayed:

Unable to display the folder. Outlook could not start because a location to send and receive mail could not be found. To add a location, such as a personal folder file, double-click the Mail icon in Windows Control Panel.

You may also encounter this problem if you include another user's mailbox in your profile.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next release that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

Component: Outlook

File Name	File Version
Emsmdb32.dll	5.5.2440
Emsabp32.dll	5.5.2502
Emsui32.dll	5.5.2513
Mspst32.dll	5.5.2415

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For additional information about this fix, click the article numbers below to view the articles in the Microsoft Knowledge Base:

Q193591 OL98: (CW) ErrMsg: Unable to Create the Folder

Additional query words:

Keywords :
Version : WINDOWS:8.5
Platform : WINDOWS
Issue type : kbbug