XADM: Running StorStat Utility in Administrator Mode Generates Error Message: Cannot Parse a Result Message

• Microsoft Exchange Server, version 5.5
• Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
• Microsoft Exchange Windows NT client, versions 4.0, 5.0
• Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.04, 8.5
• Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.04, 8.5

SYMPTOMS

If you run the Microsoft BackOffice Resource Kit StorStat utility in Administrator Mode (the storstat -a command), the following error message may be displayed:

Cannot parse a result message. From: "mailbox display name", Body:
"*(&IGY&F*(&*@#T@#&*DG,2.03,1,Microsoft Exchange Server,Mail..."

CAUSE

This error message is displayed if the user whose mailbox name is listed in the error message sends a report to the StorStat utility mailbox, and that mailbox display name contains a comma.

RESOLUTION

Log on to the StorStat utility mailbox from an Exchange Client or Outlook, open the message with the title <<user results>> that was sent from that user, remove the comma from the mailbox display name, save the change, and then run the storstat -a command again.

MORE INFORMATION

The report that the user sent contains a comma-separated line of numbers. When the StorStat utility analyzes the report, the utility uses commas as delimiters. If a comma is in the mailbox display name, the StorStat utility considers the comma in the mailbox display name a delimiter, and the error message in the "Symptoms" section of this article is displayed.

For more information about how to use the StorStat utility, please refer to the Exchange Server Help files that are shipped with the BackOffice Resource Kit, Second Edition and the BackOffice 4.5 Resource Kit.

Additional query words:

Keywords : exc55
Version : WINDOWS:4.0,5.0,8.0,8.01,8.02,8.03,8.04,8.5; winnt:5.5
Platform : WINDOWS winnt
Issue type : kbprb