XWEB: OWA Does Not Start When Server Is Removed from Site

• Microsoft Outlook Web Access, version 5.5

SYMPTOMS

If you use Outlook Web Access (OWA), the initial logon window may appear blank.

CAUSE

Microsoft Exchange Server and OWA are on different servers and the Exchange Server computer that was specified during the OWA setup is not available or has been removed from the site.

RESOLUTION

If there is another server in the same site, you can edit the registry so that OWA gets its directory information from that server.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To change the server that OWA gets its directory information from:

1. Start the Registry Editor (Regedt32.exe).



2. Locate the Server value under the following key in the registry:




HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWEB\Parameters

3. On the Edit menu, click String, type server name, and then click OK.



4. Quit the Registry Editor.

Additional query words:

Keywords :
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbprb