XADM: Event ID 1197 and 1005 After You Attempt to Start the Information Store

ID: Q244976

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you attempt to start the information store (Store.exe), it does not start, and the following events appear in the event log:

Event ID: 1197
Source: MSExchangeIS Private
Type: Error
Category: General
Description: Database is too new to be upgraded.

Event ID: 1005
Source: MSExchangeIS Private
Type: Error
Category: General
Description: Unable to start the Microsoft Exchange Information Store. Error 0x451.

Although the information store does not start, the information store databases are not damaged.

CAUSE

This problem occurs when you restore a Store.exe file earlier than version 5.5.2651.32 after the information store databases have already been upgraded to version 2.45. These earlier versions of the Store.exe file do not support the new database format.

RESOLUTION

Restore version 5.5.2651.32 or later of the Store.exe file, and then attempt to start the information store again.

MORE INFORMATION

When you apply version 5.5.2651.32 or later of the Store.exe file on an Exchange Server computer, and then start the information store, the information store databases are automatically upgraded to a new format, and the following events appear in the event log:

Event ID: 1185
Source: MSExchangeIS Private
Type: Information
Category: General
Description: Successfully upgraded database to version 2.45.

Event ID: 1185
Source: MSExchangeIS Public
Type: Information
Category: General
Description: Successfully upgraded database to version 2.45.

After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32, and then attempt to start the information store, you experience the behavior described in the "Symptoms" section, but the information store databases are not damaged.

Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbprb