XCLN: Outlook 98 Corporate Workgroup Mode Does Not Install Microsoft Mail Service

• Microsoft Outlook Windows NT client, version 8.5
• Microsoft Outlook Windows 95/98 client, version 8.5

SYMPTOMS

By default, the Microsoft Mail service and support files are not installed during the Microsoft Outlook 98 setup.

CAUSE

Outlook does not install and upgrade the Microsoft Mail service and support files on a computer if the service has not already been installed.

The three options that are available in the Outlook 98 Setup program are Internet Mail Only, Corporate or Workgroup, or No E-Mail.

The option that you select determines the mail configuration files that are downloaded during setup.

In the E-Mail Service Options dialog box, click Help during setup for more information.

MORE INFORMATION

The Microsoft Mail service is a component that you must install by using the Outlook Add Components.

To install the Microsoft Mail service:

1. In Control Panel, double-click Add/Remove Programs.



2. Click the Install/Uninstall tab, click Microsoft Outlook 98, and then click Add/Remove.



3. In Outlook 98 Active Setup, click Add New Components.



4. Depending on the source of your initial installation, click either Install from Web or Install from CD, as applicable.
   
   NOTE: If you use the compact disc for installation, ensure that Microsoft Internet Explorer is not in Offline mode. On the File menu, if the Work Offline check box is selected, click to clear it.



5. Click Yes to allow Active Setup to determine the Outlook components that you want to install on your computer.



6. Under Mail Components, click to select the Microsoft Mail 3.x Support check box, and then click Next.



7. Click a download site, and then click Install Now.

Additional query words:

Keywords :
Version : WINDOWS:8.5
Platform : WINDOWS
Issue type : kbprb