XFOR: Zero Byte Files Locked in GroupWise API Gateway API_OUT Folder

ID: Q245431

The information in this article applies to:

Microsoft Exchange Server, versions 5.5 SP2, 5.5 SP3
on the following platforms: Alpha, x86

SYMPTOMS

When you use the Microsoft Exchange Connector for Novell GroupWise, the message flow from GroupWise to Exchange Server may fail. A zero-byte file appears in the Api_out folder of the API Gateway folder. This file disappears after the API gateway is stopped.

If you try to open this file, it is locked by another process. However, the API gateway seems as if it did not finish processing the file because the API gateway log file ends with the following line:

<date> <time> Processing outbound message...

Directory synchronization and mail flow from Exchange Server to GroupWise are unaffected.

CAUSE

The problem is occurring on the GroupWise system and there are two possible causes:

The Exchange Domain was set up as "External GroupWise."

The Exchange Domain is corrupted.

RESOLUTION

In the GroupWise administrator program, delete and recreate the domain for Exchange Server, and ensure that it is created as an "External Foreign" domain.

MORE INFORMATION

To test API functionality independent of Exchange Server, refer to Novell article 10011718 available at the following Web site:

http://support.Novell.com/products/gw41/

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Additional query words:

Keywords : exc55sp2 exc55sp3
Version : winnt:5.5 SP2,5.5 SP3
Platform : winnt
Issue type : kbprb