XCON: MTA Stops Responding--Access Violation e0020004

• Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3

SYMPTOMS

The Microsoft Exchange Server Message Transfer Agent (MTA) stops responding with a Dr. Watson error in the Emsmta.exe process. This usually happens during replication with other sites. Event ID 9405 is written to the event log. The following is a stack trace from the failure:

FramePtr  RetAddr   Param1   Param2   Param3   Function Name
00  00defb08  004029bd  e0020004 00000000 00000000 KERNEL32!RaiseException+0x6a
01  00defb2c  0047e7ee  000006c2 00000000 00000001 EMSMTA!sbpiwacs+0x85 [ sbnilnt.c @ 254 ]
02  00defb4c  00578e88  77fa0011 00000000 00de0011 EMSMTA!oeprtidy+0xaf [ oentdmod.c @ 9100 ]
03  00defd7c  0057994a  038080d0 00000000 ffffffff EMSMTA!oepnrasd+0x3aa [ sbndudyc.c @ 3281 ]
04  00defdc4  00409c7b  038f7d00 00defe80 00defe68 EMSMTA!MtaToMtaRPC+0xf2 [ sbndudyc.c @ 3797 ]
05  00defe14  00409665  00defe80 038f0013 00defe68 0x00409c7b
06  00defe38  004b81c7  00defe80 038f0013 00600000 0x00409665
07  00defe78  0046fcce  038f7d00 03808a90 00defea4 EMSMTA!sbpcdout+0x1e5 [ sbn1.c @ 1906 ]
08  00defe88  004b91ca  00defe9c 03808c10 03808a90 EMSMTA!sbpcmtmg+0x79 [ sbnmruz.c @ 1245 ]
09  00defea4  004b900b  038000ff 00000000 03808c1c EMSMTA!sbprwork+0xa3 [ sbnmruz.c @ 824 ]
0a  00defed0  0046fcbe  03808c10 00000001 00deff24 EMSMTA!sbprrecv+0xf8 [ sbnmruz.c @ 616 ]
0b  00defee4  004236df  00deff24 03808c1c 03800000 EMSMTA!sbpcmtmg+0x69 [ sbnmruz.c @ 1245 ]
0c  00defefc  0049414e  00000000 00deff24 00000002 EMSMTA!sbpwsend+0x11c [ sbnw.c @ 1106 ]
0d  00deff2c  00482aea  77f0178e 77f1c697 00144f70 0x0049414e
0e  00deff94  00481fea  77f9b830 00144f70 00000155 EMSMTA!sbpwinit+0xaf8 [ sbnw.c @ 3810 ]
0f  00deffa8  77dd8cee  00000001 00144f78 ffffffff EMSMTA!sbpisvep+0xcf [ sbnisvc.c @ 826 ] 

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words:

Keywords : exc55 exc55sp1 exc55sp2 exc55sp3
Version : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Platform : winnt
Issue type : kbbug