XADM: Low Resource Condition Causes Information Store to Stop Unexpectedly

ID: Q245748

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When heavy message traffic causes an Exchange Server computer to become very low on resources such as processor time and memory, the information store may stop unexpectedly with a call stack similar to the following:


   FramePtr  RetAddr   Param1   Param2   Param3   Function Name
   0170fb98  0072d0e1  06e20880 06e230f8 07df4d1c STORE!EcDeliverMessage+0x16
   0170ff44  005c1eb5  00000101 8116d180 800654c0 STORE!FStartReceive+0x17c1
   0170ffb4  77e9aac4  00000000 011e0000 011e7d70 STORE!EcProcessTask+0x2b5

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pac that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Store.exe	5.5.2651.36

The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:

x86: Q248838engi.exe
Alpha: Q248838enga.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: cpu stress exhaust max

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug