XADM: The ISINTEG -PRI -FIX -TEST FOLDER Command Does Not Finish If It Finds Orphaned Folders

ID: Q246079

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Isinteg utility continually loops around certain folders in the information store if you run it by using the following command line:

isinteg -pri -fix -detailed -verbose -l isinteg.log -test folder

The following is a sample log file:

Microsoft Exchange Information Store Integrity Checker v5.5.2448.0
Copyright (c) 1986-1997 Microsoft Corp. All rights reserved.
Started: 09/15/98 14:27:46
Server name: SERVER1
Store path: e:\EXCHSRVR\MDBDATA\PRIV.EDB
Store size: 11795439616 bytes
Output log: isinteg.log
Check mode: check and fix
Options: -pri -fix -detailed -verbose -l isinteg.log -test folder

Starting test 1 of 3, 'reference table construction'
Finished reference table construction. Time: 0h:0m:3s
Starting test 2 of 3, 'Folder'
Warning: MsgFolder 56 (Fid=0001-00000000A333, Mid=0001-000001A156D9, Inid=0001-000001BA5241): Prop ptagSiteID(67F80102) was not found in the ptagMsgPropList.
Warning: MsgFolder 66 (Fid=0001-00000000A676, Mid=0001-0000018A9B31, Inid=0035-00000228EA45): Prop ptagSiteID(67F80102) was not found in the ptagMsgPropList.

The log continues until it reaches the following point:

Warning: MsgFolder 128 (Fid=0001-0000000A617D, Mid=0001-0000019F533A, Inid=0035-000002582304): Prop ptagSiteID(67F80102) was not found in the ptagMsgPropList.
Warning: Folder 1317 (Fid=0001-0000000A6703) "Inbox": RootFid is corrupted beyond redemption.
Fix: Folder 1317 (Fid=0001-0000000A6703) "Inbox": Fixed The invalid entry in ptagRootFid with correct value.
Error: Folder 1317 (Fid=0001-0000000A6703) "Inbox": Error ecNotFound-MAPI_E_NOT_FOUND processing this folder

At this point, the Isinteg utility returns to the first folder and starts again. This looping continues until the log file consumes all of the available disk space, at which point the Isinteg utility finally stops.

CAUSE

The Isinteg utility cannot remove orphaned folders (folders that don't have a parent or root folder associated with them), so the utility returns to the beginning of the folders list. In the sample in the "Symptoms" section of this article, the folder with the ID of 0001-0000000A6703 does not have a parent or root folder associated with it, so it is orphaned, and triggers this looping behavior.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Isinteg.exe	5.5.2651.48
Store.exe	5.5.2651.55

The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:

x86: Q248838engi.exe
Alpha: Q248838enga.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store

After the you apply the fix, if you run the new version of the Isinteg utility against the information store, the utility logs the following information:

Warning: Folder 1317 (Fid=0001-0000000A6703) "Inbox": RootFid is corrupted beyond redemption.
Fix: Folder 1317 (Fid=0001-0000000A6703) "Inbox": Fixed The invalid entry in ptagRootFid with correct value.
Fix: Folder 1317 (Fid=0001-0000000A6703) "Inbox": Removed the folder hierarchy rooted at this from the database because the Root does not exist.

After all of the folders have been checked, the Isinteg utility finishes successfully.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug