XWEB: Unable to Reply to or Forward a Large Message in Outlook Web Access

• Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2
• Microsoft Exchange Active Server Components, version 5.0

SYMPTOMS

When you attempt to reply to or forward a large message that is larger than 30 kilobytes (KB) in Microsoft Outlook Web Access (OWA), you may receive the following error message:

Your message body is too large. Outlook Web Access only supports messages up to 100K.

Please create a new message with a smaller size. Save your edits by cutting and pasting them into the new message.

CAUSE

If the message text in the body of the original message is greater than 30 KB in size, you cannot reply to or forward the message. OWA has a limitation on message size that is not a restriction in a regular Outlook client.

WORKAROUND

Cut the text of the message and paste it into two or more smaller messages, or send the text to another recipient as an attachment.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The error message is actually slightly incorrect. The message limitation for replying or forwarding occurs around 30 KB rather than 100 KB.

Additional query words:

Keywords :
Version : WINDOWS:5.0,5.5
Platform : WINDOWS
Issue type : kbprb