XADM: Site Folders Deleted for Exchange Sites That Exist in the Directory

ID: Q246253

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

Site folders are deleted for Exchange Server sites that exist in the directory. Servers experiencing this problem may have messaging clients that have difficulties accessing Schedule+ free and busy information and offline Address Books for specific sites in the Exchange Server organization.

Users may receive a message similar to the following:

Unable to update public free/busy data. The contents of this public folder are currently unavailable. Either the Microsoft Exchange Server computer servicing this public folder is down or the public folder has not been replicated to this site. See your administrator.

-or-

An error occurred while opening the Microsoft Exchange offline address book files on the Microsoft Exchange Server. See your administrator.

If diagnostic logging levels are turned to Maximum for Replication Site Folders in the public information store, you may see events similar to the following when you start the information store:

Event ID: 3051
Source: MSExchangeIS Public
Type: Information
Category: Replication Site Folders
Description: The unused site folder (1b4-7) NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY\EX:/o=ORGANIZATION/ou=SITE-NAME was deleted.

-and-

Event ID: 3051
Source: MSExchangeIS Public
Type: Information
Category: Replication Site Folders
Description: The unused site folder (1b4-8) NON_IPM_SUBTREE\OFFLINE ADDRESS BOOK\EX:/o=ORGANIZATION/ou=SITE-NAME was deleted.

CAUSE

A process within the information store compares a sorted list of Exchange Server sites (obtained from the directory) to a sorted list of Exchange Server sites present in the public information store (obtained by a query to the information store). These two lists are not sorted by the same string comparison operation, which results in two lists that differ slightly (usually a difference which affects sites with special characters, such as the hyphen character).

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Store.exe	5.5.2651.49

The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:

x86: Q248838engi.exe
Alpha: Q248838enga.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug