XADM: Access Denied Error When Installing SP1 on Exchange Server 5.5 with OWA

• Microsoft Exchange Server, version 5.5

SYMPTOMS

When you attempt to install Service Pack 1 (SP1) for Microsoft Exchange Server 5.5, you may receive the following error message if you have Outlook Web Access (OWA) already installed:

Access Denied
Microsoft Windows NT
ID no: 0xc0020005

CAUSE

The cause is unknown.

RESOLUTION

To resolve this behavior, remove Outlook Web Access (OWA), and then reinstall OWA and reapply Service Pack 1. Follow these steps:

1. Remove the OWA component.



2. If you have custom Active Server Page (ASP) pages installed for use with OWA, copy them to a backup location.



3. Delete the \Exchsrvr\Webdata folder.



4. Reinstall OWA, and then reapply Service Pack 1.



5. Copy any custom ASP pages back into the \Exchsrvr\Webdata folder.

Additional query words: upgrade world

Keywords :
Version : winnt:5.5
Platform : winnt
Issue type : kbprb