XFOR: Chat Service Does Not Run with PowerChute Installed; Ends with Error

ID: Q246280

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you run Microsoft Exchange Server 5.5 Service Pack (SP) 1 with the Chat service installed on a Microsoft Windows NT Server 4.0 SP 3-based computer with the American Power Conversion PowerChute service installed, the Chat service may not start. You may receive an error message about Error 16389, and Event Viewer may record Event IDs 14 and 7023 in the application log.

CAUSE

This behavior can occur because the PowerChute service prevents the Chat service from starting properly.

WORKAROUND

To work around this behavior, start the Chat service first. Follow these steps:

Quit the PowerChute and Chat service.

Set the PowerChute service startup option to Manual.

Start the Chat service, and then start the PowerChute service manually.

NOTE: You must now remember to start the PowerChute service manually after each startup.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: UPS messaging component

Keywords :
Version : winnt:5.5
Platform : winnt
Issue type : kbprb