XADM: Out of Office Message Is Received for a Message Sent to a Distribution List Configured Not to Generate Them

ID: Q246597

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

A message is sent to a Distribution List (DL) configured to not generate Out of Office (OOF) messages. If the message is sent to another Exchange Server site connected with the Microsoft Exchange Internet Mail Service, an OOF message may be generated for recipients that are out of the office.

CAUSE

The default behavior in the information store is to send an OOF message for a recipient that receives a message and that is configured to generate an OOF message. In the case of message delivery to a DL, when the message is being delivered to a user that is configured to generate an OOF, the DL configuration must be queried to see if it allows OOF responses. In the case of a message delivery path across the Internet Mail Service, the DL configuration is not being queried and the information store performs its default behavior, which results in an OOF message being returned.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Store.exe	5.5.2651.63

The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:

x86: Q248838engi.exe
Alpha: Q248838enga.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store

WORKAROUND

To work around this problem, use the X.400 Connector or remote procedure call (RPC) Site Connector to connect your.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug