XADM: Administrator Export Doesn't Extract Windows NT Accounts in Multiple NT Domains

• Microsoft Exchange Server, version 5.5

SYMPTOMS

When you export directory objects through the Exchange Server Administrator program by clicking Directory Export on the Tools menu, you may receive the following information in the .csv file:

?\UNKNOWN Primary Windows NT Accounts

CAUSE

This behavior may occur when the Exchange Server service account, the Administrator account, and the Windows NT user accounts associated to the mailboxes are in different Windows NT domains that are not two-way trusted domains, as in the following scenario:

Domain1 contains the Exchange Server and service account
Domain2 contains the Exchange Administrator account
Domain3 contains the User accounts

Domain1 trusts Domain2 and Domain3
Domain3 trusts Domain2
Domain2 trusts no domain

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Exchange Server 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server 5.5.

Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug