XIMS: Non-Delivery Report Includes Distribution List Name Rather Than Individual Recipient

ID: Q246881

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

If you send a message to a distribution list (DL) through the Internet Mail Service on an Exchange Server computer that is configured to send content formatted in Transport-Neutral Encapsulation Format (TNEF), you may receive a non-delivery report (NDR) similar to the following:


   Your message did not reach some or all of the intended recipients.

      Subject:  <subject>
      Sent:     10/20/99 8:16 PM

   The following recipient(s) could not be reached:

      <recipient> on 10/20/99 8:28 PM
         The recipient name is not recognized
            The MTS-ID of the original message is: c=US;a= ;p=Microsoft
            ;l=TOTO-991021001549Z-18747
         MSEXCH:IMS:microsoft:<site>:<server> 0 (000C05A6) Unknown Recipient

where recipient is the display name of the DL, rather than the individual recipient that is not recognized.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Internet Mail Service

File name	Version
Msexcimc.exe	5.5.2651.58

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: ims

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug