XWEB: Outlook Web Access Error Message: Failed to Get Inbox

• Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2

SYMPTOMS

If you log on to a Microsoft Exchange Server computer by using Outlook Web Access (OWA), the following error message may be displayed:

Failed to get Inbox.

CAUSE

The Mapisvc.inf file, which is located in the Winnt\System32 folder, has been modified or is missing.

RESOLUTION

Either replace the Mapisvc.inf file with an unmodified copy of the original file, or add the following sections to the file:

[EMS_MDB_private]
PR_PROVIDER_DLL_NAME=EMSMDB.DLL
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY|STATUS_DEFAULT_STORE|STATUS_PRIMARY_STORE
66090003=0C000000
660A0003=01000000
34140102=5494A1C0297F101BA58708002B2A2517
PR_DISPLAY_NAME=Private Folders
PR_PROVIDER_DISPLAY=Microsoft Exchange Message Store
[EMS_DSA]
PR_DISPLAY_NAME=Microsoft Exchange Directory Service
PR_PROVIDER_DISPLAY=Microsoft Exchange Directory Service
PR_PROVIDER_DLL_NAME=EMSABP.DLL
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER 

MORE INFORMATION

The Mapisvc.inf file is created during the installation of Exchange Server. You may be able to solve this problem by copying the Mapisvc.inf file from another Exchange Server computer.

Additional query words:

Keywords :
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbprb