XADM: Error Message 0xc002054b: The Specified Domain Does Not Exist

ID: Q247588

The information in this article applies to:
  • Microsoft Exchange Server, versions 4.0, 5.0, 5.5
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you access the Permissions tab by using the Exchange Server Administrator program, the following error message is displayed:

The specified domain did not exist.
Microsoft Windows NT
ID no: 0xc002054b
After you click OK, the Permissions tab has no information displayed.


CAUSE

This problem is caused by an invalid domain entry in the CachePrimaryDomain value in the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
You can also view this invalid entry by using the Exchange Server Administrator program; on the Tools menu, click Options, click Permissions, and then click Default Windows NT domain.


RESOLUTION

To resolve this problem, you need to modify the registry key to reflect a valid domain.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

  1. Start the Registry Editor (Regedt32.exe).


  2. Locate the CachePrimaryDomain value under the following key in the registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
    NOTE: The above registry key is one path; it has been wrapped for readability.


  3. On the Edit menu, click String , type a valid Microsoft Windows NT domain name, and then click OK.


  4. Quit the Registry Editor.


NOTE: If you change this entry by using the Exchange Server Administrator program, you do NOT modify this registry entry. If you return to the Permissions tab, the entry reverts to the invalid registry entry. You must modify the registry value.

Additional query words: dialog user manager winnt

Keywords : exc4 exc5 exc55
Version : winnt:4.0,5.0,5.5
Platform : winnt
Issue type : kbprb


Last Reviewed: December 10, 1999
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