XADM: Exchange Administrator Stops When You Move Mailbox to Different Server

• Microsoft Exchange Server, versions 5.0, 5.5

SYMPTOMS

When you move a mailbox from one server to another server in Microsoft Exchange Server 5.0 or 5.5, the Exchange Administrator may stop responding and you must restart the Exchange Server to restart the program.

This can happen on either the server where the mailbox originates, or the server where you move the mailbox.

CAUSE

This behavior can occur when there is an integrity problem or corruption in the private information store.

RESOLUTION

To resolve this issue, run the Isinteg utility against the private information store. Follow these steps:

1. Stop the Information Store (IS) service.



2. At the Microsoft Windows NT command prompt, use the cd command to switch to the network drive that contains the Exchange Server directory.



3. Use the cd command to switch to the Exchsrvr\bin folder, and then press ENTER.



4. To check the integrity of the private information store, type the following at the Microsoft Windows NT command prompt, and then press ENTER:

   isinteg -test -pri

   NOTE: To repair any problems that the scan locates, type isinteg -fix -pri at the command prompt and then press ENTER.



5. Restart the IS service.

MORE INFORMATION

For additional information on the Move Mailbox operation, and to compare events in the application log of your Event Viewer, please see the following Microsoft Knowledge Base article:

Q188627 XADM: MSExchangeIS Move Mailbox Error Event IDs

Additional query words:

Keywords :
Version : winnt:5.0,5.5
Platform : winnt
Issue type : kbprb