XADM: Events 2017 & 2014 Appear, Mail Flow Stops When PATROL Software Installed

ID: Q247765

The information in this article applies to:

Microsoft Exchange Server, version 5.0

SYMPTOMS

When you install PATROL for Microsoft Windows NT Server by BMC, Inc., on a server running Microsoft Exchange Server 5.0 Service Pack 1 and Microsoft Windows NT Server 4.0 Service Pack 3, the following events may begin appearing every 15 to 30 seconds in Event Viewer:

Event ID 2014:
Source: XCA
Type: Stop
Description: Unable to open exchange public information store. Unspecified error.

Event ID 2017:
Source: XCA
Type: Stop
Description: Unable to open exchange private information store.Unspecified error 0x80004005.

Also, Exchange Server services may begin experiencing errors and mail flow may stop.

CAUSE

This behavior can occur when PATROL for Microsoft Windows NT Server interferes with Exchange Server services.

RESOLUTION

To work around this problem, stop the PATROL for Microsoft Windows NT Server service and disable it.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords :
Version : winnt:5.0
Platform : winnt
Issue type : kbprb