XWEB: Isinteg Cannot Fix Warnings if Public Folders Have No MAPI Properties

ID: Q248067

The information in this article applies to:

Microsoft Exchange Server, version 5.5 SP3

SYMPTOMS

If you use Microsoft Outlook Web Access (OWA), you may not be able to open some public folders, and the following error message may be displayed:

collaboration data objects error " 000043ed” the client operation failed. [microsoft exchange server information store - [E_FAIL (80004005) ]]

All of the public folders were created by using the Interorg Replication utility, and you can open all of the public folders by using a MAPI client. If you try to move these folders or copy them to a .pst file, the following error message is displayed:

The operation failed.

The Isinteg utility reports a large number of warnings. The Isinteg utility cannot fix these warnings.

CAUSE

The warnings from the Isinteg utility are specific to certain folders. Start the Mdbvu32.exe program and check the MAPI properties of one of them. These public folders retain all of their properties, but the properties list is not retrievable, so the MAPI properties are not available (a blank property page is displayed).

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Store.exe	5.5.2651.64
Isinteg.exe	5.5.2651.64

The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:

x86: Q248838engi.exe
Alpha: Q248838enga.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store

WORKAROUND

Create a tool to automatically move all of the public folders to a .pst file. Delete the folders from the public folders, and then move the folders back to the public folders from the .pst file. You can restore permissions and replicas with the PFInfo and PFAdmin tools.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

MORE INFORMATION

After the fix is applied, if you run the isinteg -pub -fix -detailed -verbose -l fix.log -test fldprops command, it fixes all of the necessary folders by deleting the invalid MAPI properties.

The fldprops switch is a new test that has been added to the Isinteg.exe tool, and it is only available with the -pub switch.

After you run this command, you can see all of the public folder contents when you use OWA. This fix includes a Store.exe file that prevents the setting of these properties and an Isinteg utility that can fix the problem.

The NULL properties are removed from customer databases if you use the new Isinteg tool. It works with either the fldprops, allfoldertests, or alltests switch.

Additional query words:

Keywords : exc55sp3
Version : winnt:5.5 SP3
Platform : winnt
Issue type : kbbug