XWEB: Netscape 4.7 Does Not Display the Contents of the Message Body

ID: Q248385

The information in this article applies to:

Microsoft Exchange Server, version 5.5 SP3

SYMPTOMS

The Netscape Navigator browser included with Netscape Communicator version 4.7 does not display the contents of a message body if the message is sent from a computer running Exchange Server version 5.5 Service Pack 3.

CAUSE

In the Exchange Server information store Internet Message Access Protocol, Version 4rev1 (IMAP4) component, the message Body[Header] and RFC822 fields match, but the Multipurpose Internet Mail Extensions (MIME) bodystructure does not match. As a result, the Netscape Navigator browser included with Netscape Communicator version 4.7 doesn't display the message body.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Store.exe	5.5.2651.68

The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:

x86: Q248838engi.exe
Alpha: Q248838enga.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5 Service Pack 3.

Additional query words:

Keywords : exc55sp3
Version : winnt:5.5 SP3
Platform : winnt
Issue type : kbbug