XADM: Out Of Office Assistant Does Not Start If a Rule Is Set to Stop Processing Other Rules

ID: Q248456

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

If a mailbox with the Out Of Office Assistant (OOF) enabled has other rules configured, and one of the rules is configured to stop processing more rules, when mail that starts the stop processing more rules rule is sent to that mailbox, the mailbox does not generate an OOF message.

CAUSE

The Out Of Office Assistant is a rule. A list is generated of rules that are enabled for a particular mailbox, and the OOF is one of them. The OOF is always the last rule that is executed in this list. If any of the rules in the list has the stop processing more rules check box selected, then the OOF rule is not processed and an OOF message is not generated.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information store

File name	Version
Store.exe	5.5.2651.64

The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:

x86: Q248838engi.exe
Alpha: Q248838enga.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases are upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file that is earlier than version 5.5.2651.32 after the databases are upgraded, you cannot start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q244976 XADM: Event ID 1197 and 1005 After You Attempt to Start the Information Store

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: OOF rule stop processing

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug