XCLN: Send To from Office 97 Application Doesn't Work on Windows Terminal Server

ID: Q248791

The information in this article applies to:

Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.04, 8.5
Microsoft Windows NT Server version 4.0 SP5, Terminal Server Edition

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you use a Microsoft Office 97 application such as Microsoft Word or Microsoft Excel and click Send To on the File menu, and then click Mail Recipient, you may get one of the following error messages

There was a problem starting Microsoft Schedule+. Memory is low. Close some windows before continuing.

followed by

The form you selected could not be displayed. The form required to view this message cannot be displayed. Contact your administrator.

-or-

The object could not be found.

followed by:

Word couldn't send mail because of MAPI failure: "Unspecified Error".

RESOLUTION

To resolve this problem, modify the following registry entry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

HKEY_CURRENT_USER/Software/Microsoft/Windows NT/Current Version/Windows Messaging Subsystem/Simple MAPI- CMC/SendNoteUI = 1

The default value is zero. Setting the value to one allows you to send mail from Office 97 applications using Outlook 97.

Additional query words:

Keywords :
Version : WINDOWS:8.0,8.01,8.02,8.03,8.04,8.5; winnt:4.0 SP5
Platform : WINDOWS winnt
Issue type : kbprb