XADM: Message Is Never Delivered to Foreign System User

ID: Q248827

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you attempt to send a message to a foreign system user through an Exchange Server computer that is low on memory, the message may never be delivered. This problem occurs independent of the connector through which the message must be delivered, but may occur with the following connectors:

Internet Mail Service
Exchange Connector for Lotus cc:Mail
Exchange Notes Connector, Exchange SNADS Connector, or Exchange PROFS Connector
Exchange Connector for Novell GroupWise

CAUSE

This problem occurs when the information store allocates memory incorrectly while processing the message. As a result, the message is never sent through the appropriate connector so it can be delivered to the foreign system user.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Mdbrest.dll	5.5.2651.61
Mvstore.dll	5.5.2651.73
Store.exe	5.5.2651.61

The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:

x86: Q248838engi.exe
Alpha: Q248838enga.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug