XCLN: Remote Mail Users Working Offline Get Errors When Connecting to the Server

ID: Q249102

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

You have remote mail and offline usage set up in Outlook 98 and you are using Remote Access Service (RAS) to connect to the Exchange Server computer. You establish the RAS connection before Outlook 98 is started. You try to connect to the Exchange Server computer using remote mail and you receive the following error message:

Could not download message headers. The Microsoft Exchange server computer is not available. Either there are network problems or the Exchange Server computer is down for maintenance.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

File name	Version
Emsabp32.dll	5.5.2651.0056
Emsmdb32.dll	5.5.2651.0048
Emsui32.dll	5.5.2651.0048
Mspst32.dll	5.5.2651.0048
Outllib.dll	8.5.7111.0000

WORKAROUND

To work around this problem, in Outlook, click Synchronize, and then click All Folders on the Tools menu instead of connecting to remote mail under the Tools menu.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Additional query words: remote mail offline

Keywords :
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug