XCON: MTA Stops, Event ID 3057 Appears When You Try to Start Information Store or Microsoft Mail Interchange

• Microsoft Exchange Server, version 5.5

SYMPTOMS

When you are attempting to start either the information store or the Microsoft Mail Interchange (MSMI) service in Microsoft Exchange Server 5.5, the message transfer agent (MTA) may stop responding (crash) and Event 3057, with a description similar to the following, may appear in Event Viewer:

Event ID: 3057
Description: Initialization failed. Error encoding global domain ID in directory. Error code %1. [%2 %3 %4 %5] (16)

CAUSE

This behavior can occur when a file from the Mtadata folder is missing or corrupted.

RESOLUTION

To resolve this behavior, follow these steps:

1. If it is still running, stop the MTA service.



2. Copy all the files from the Mtadata folder on the installation CD-ROM to the Mtadata folder in Exchange Server, with the exception of the files Db000001.dat through Db000027.dat.
   
   NOTE: Make sure that you copy the Mtadata folder files from the correct processor platform.



3. For each of the new files, remove the read-only attribute.



4. Restart the MTA.

Additional query words:

Keywords :
Version : winnt:5.5
Platform : winnt
Issue type : kbprb