INFO: Technical Support Numbers for Fox Developers

ID: Q113173

The information in this article applies to:
  • Microsoft Visual FoxPro for Windows, versions 3.0, 3.0b
  • Microsoft FoxPro for Windows, versions 2.5, 2.5a, 2.5b, 2.6, 2.6a
  • Microsoft FoxPro for MS-DOS, versions 2.0, 2.5, 2.5a, 2.5b, 2.6, 2.6a
  • Microsoft Visual FoxPro for Macintosh, version 3.0b
  • Microsoft FoxPro for Macintosh, versions 2.5b, 2.5c, 2.6a
  • Microsoft FoxPro for UNIX, version 2.6

SUMMARY

Following is a list of technical-support telephone numbers useful to Microsoft FoxBASE+ and FoxPro developers.


MORE INFORMATION

Microsoft technical support is available for all versions of the following FoxBASE+ and FoxPro products on the MS-DOS, Microsoft Windows, Apple Macintosh, SCO UNIX, and SCO XENIX platforms:

FoxBASE+
FoxPro
FoxPro Distribution Kit
FoxPro Connectivity Kit
FoxPro Library Construction Kit
Visual FoxPro
NOTE: Microsoft does not provide technical support for FoxBASE+ for UNIX. The Santa Cruz Operation (SCO) supports FoxBASE+ for UNIX. SCO's support number is (800) 726-UNIX.

Warranty Support

Warranty Support (MS-DOS, Windows, & UNIX/XENIX) (425) 635-7191*
Warranty Support (Macintosh) (425) 635-7192*
Warranty Support TT/TDD (hearing impaired) (425) 635-4948*


* = Free support for two incidents, provided by toll lines, from 6:00 A.M. - 6:00 P.M. Pacific.

Priority Developer Support

Annual plans or per-incident charges billed to credit card : (800) 936-5800

Additional Support Information

Additional information about Microsoft support offerings is available from the following sources:

For phone numbers and support options on all Microsoft products, please see the information available on the Microsoft Web site at the following:

http://www.microsoft.com/support/supportnet/overview/overview.asp

Automated and Online Fox Support Services

All of the following services are available 24 hours a day, seven days a week:

America Online (800) 827-6364 M,$,MSL,KB
Internet ftp.microsoft.com M,MSL,KB,Int


P = Free, automated menu system of technical information accessed from a touch-tone telephone. Provides answers via fax, voice recordings, and mail.

M = Requires either:
  • A PC, modem, and telecommunications software.


    • -or-

  • A data terminal using a hard-wired or similar connection.


$ = By subscription. Connect charges apply.
FF = Hosts Microsoft's FoxForum, which includes file libraries and free technical support via electronic mail.

KB = Includes the Microsoft Knowledge Base of more than 125,000 technical articles comprising programming tips, program bug/fix lists, documentation revisions, and so on.

RT = Hosts the Microsoft Roundtable, a forum that facilitates the exchange of product information among subscribers.

BBS = Free bulletin-board service (BBS), available via toll lines. Baud rates: 1200, 2400, 9600, or 14,400 baud (V.32 and V.42). Settings: 8 data bits, no parity, and 1 stop bit.

Int = IP address: 207.46.133.140. To connect, "ftp" to the server and log on as "anonymous" with your full Internet email name as the password. Info screens are displayed upon entering major directories; further details are often available in README.TXT files. For a list of companies that provide access to Internet, request Microsoft Knowledge Base article Q107420 Gaining Internet Access

MSL = Allows downloading from the free Microsoft Software Library, which contains selected technical notes, program samples, utilities, patches, and updated Microsoft product files.

Technical Subscriptions



Microsoft TechNet (800) 344-2121, Ext. 348*
Microsoft Developer's Network (800) 759-5474*


* = Each provides a CD-ROM database, updated regularly throughout the subscription, that contains the Microsoft Knowledge Base and a variety of technical data related to Fox and other Microsoft products. Call for current pricing and subscription benefits.



FoxPro Enhancement Requests



WishLine voice mail (425) 936-WISH
WishLine fax (425) 93-MSFAX
WishLine e-mail (Internet) foxwish@microsoft.com

WishLine letters                          Microsoft FoxPro WishLine
                                          One Microsoft Way
                                          Redmond, WA  98052-6399
                                          U.S.A.


FoxPro Sales Information, Orders, Upgrades, and Customer Service



Microsoft Sales Information Center (U.S.) (800) 426-9400
Special FoxPro 2.6 information & order lines (U.S.)(800) 434-3918
Microsoft Canada Sales Information Center (800) 933-4750
U.S. TT/TDD (hearing impaired) (800) 892-5234
Canada TT/TDD (hearing impaired) (905) 568-9641

Additional query words: VFoxWin VFoxMac FoxMac FoxUnix FoxDos FoxWin CIS CD phone telephone pss product support services

Keywords : kbpolicy kbMAC kbUNIX kbVFp FxotherPolicy
Version : MACINTOSH:2.5b,2.5c,2.6a,3.0b; MS-DOS:2.0,2.5,2.5a,2.5b,2.6,2.6a; UNIX:2.6; WINDOWS:2.5,2.5a,2.5b,2.6,2.6a,3.0,3.0b
Platform : MACINTOSH MS-DOS UNIX WINDOWS
Issue type : kbinfo


Last Reviewed: October 14, 1999
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