Changes in E-mail Messages Are Not Synchronized

• Microsoft Pocket Outlook, version 2.0
• Microsoft Windows CE Services versions 2.0, 2.1
• Microsoft Windows CE for the Handheld PC
• Microsoft Windows CE for the Palm-size PC

SYMPTOMS

When you edit an e-mail message using Microsoft Pocket Outlook, and you then synchronize your Handheld PC (H/PC) or Palm-size PC (P/PC) with your desktop computer, the e-mail message is not updated on the desktop computer.

CAUSE

This issue occurs because Windows CE Services checks for and synchronizes changes made only to the following e-mail message attributes:

• Read



• Unread



• Delete

RESOLUTION

To work around this issue, follow these steps:

1. On the desktop computer, use Microsoft Outlook 97 to edit unsent mail.



2. Copy the edited e-mail message from the Inbox to another folder on the H/PC or P/PC. To do so, follow these steps:
   
   
   1. On the H/PC double-tap Inbox or on the P/PC -tap Start, and then tap Inbox.
   
   
   
   2. Tap the e-mail message in Pocket Outlook.
   
   
   
   3. Tap File, and then tap Copy To.
   
   
   
   4. Tap a folder other than the Inbox folder, and then tap OK.
   
   
   



3. Synchronize the H/PC or P/PC with the desktop computer.

Additional query words: hand held 1.00

Keywords : kbtool wince handheld pocketoutlook
Version : WINDOWS:2.0,2.1
Platform : WINDOWS
Issue type :