Err Msg: Cannot Start Communications with the Desktop Computer

• Microsoft Windows CE Services versions 2.0, 2.1
• Microsoft Windows CE for the Handheld PC

SYMPTOMS

When you synchronize your Handheld PC (H/PC) with a desktop computer running Microsoft Windows NT 4.0, you may receive the following error message:

Cannot start communications with the desktop computer. Remote networking could not start due to a critical error (Error 628).

CAUSE

This behavior can occur for any of the following reasons:

• The H/PC is not connected properly to the desktop computer.



• You did not type the correct user name, password, or domain name to log on to the desktop computer.



• A domain controller is not available to validate your logon information.

RESOLUTION

To resolve this behavior, use the following steps:

1. Check the cable connections on your H/PC and your desktop computer. The cable must connect directly to the H/PC and the desktop computer.



2. Verify that you are using the correct user name, password, and domain name to log on to your desktop computer.



3. Verify that a domain controller is available on the network. To do so, contact your network administrator.



4. Verify that you have RAS dial-in permissions enabled. To do so, contact your network administrator.

Q162116 Troubleshooting H/PC-to-Desktop Computer Connectivity

Q177865 Cannot Start Communications with the Desktop Computer

Additional query words: 1.00

Keywords : kberrmsg wince handheld
Version : WINDOWS:2.0,2.1
Platform : WINDOWS
Issue type : kbprb