Programs Quit Unexpectedly When You Browse Mobile Devices Folder

• Microsoft Windows CE for the Handheld PC
• Microsoft Windows CE Services versions 2.0, 2.1

SYMPTOMS

If you synchronize files on a Handheld PC (H/PC) with a desktop computer, and then open a folder located in the Mobile Devices folder on the desktop computer, you may experience any of the following symptoms:

• All running programs quit unexpectedly.



• All icons on the taskbar disappear except for the clock and the Start button.



• You receive an "Invalid Page Fault" error message.

CAUSE

This behavior can occur if the total length of the path to the folder on the H/PC is greater than 128 characters.

RESOLUTION

To resolve this issue, rename the folders on the H/PC that contain the folder you opened on the desktop computer, and then synchronize the H/PC with the desktop computer. To do this, follow these steps:

1. Press and hold down the ALT key, tap the folder you want to rename, and then tap Rename.



2. Type a shorter name for the folder, and then press ENTER.



3. Repeat steps 1-2 for each folder on the H/PC in which the folder you opened on the desktop computer is contained until the total length of the path to the folder on the H/PC contains less than 128 characters.



4. Synchronize the H/PC with the desktop computer.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed in the applies to section of this article.

Additional query words: hand held synch close closed crash

Keywords : kbenv wince handheld kbimu
Version : WINDOWS:2.0,2.1
Platform : WINDOWS
Issue type : kbprb