"Microsoft Outlook Synchronization Service Failed. Please contact the device manufacturer."

• Microsoft Windows CE Services versions 2.0, 2.1
• Microsoft Outlook 98
• Microsoft Outlook 97

SYMPTOMS

When you attempt to synchronize information between your Windows CE device and your computer, the synchronization may not work correctly, and you may receive the following error message:

Microsoft Outlook Synchronization Service Failed. Please contact the manufacturer of the device.

CAUSE

This problem can occur if a recurring appointment is damaged.

RESOLUTION

To resolve this problem, locate, delete, and then re-create the damaged recurring appointment. To do so, use the following steps:

1. Open Outlook 97 or 98, and then click Calendar.



2. On the View menu, click Current View, and then click Recurring Appointments.



3. Click to select a recurring appointment, and then click Select All on the Edit menu.



4. Right-click a recurring appointment, click Move To Folder, and then double-click Inbox. A composed e-mail message appears containing all of your recurring appointments.



5. Manually synchronize your computer with the Windows CE device. For information about how to manually synchronize your computer with the Windows CE device, click Start, click Programs, click Microsoft Windows CE Services, click Help, type synchronizing on the Index tab, and then double-click the "Synchronzing manually" topic.



6. Move a recurring appointment from the composed mail message to your calendar, and then manually synchronize your computer with the Windows CE device.



7. Repeat step 6 until the error message is displayed on your screen. When the error message is displayed on your screen, click OK to close the error message, and then record the scheduling information located in the recurring appointment.



8. Right-click the damaged recurring appointment, and then click Delete.



9. Re-create a new recurring appointment with the information that you recorded in step 7. For information about creating a recurring appointment, open Outlook 97 or 98, click Contents and Index on the Help menu, type recurring appointments on the Index tab, and then double-click the "Scheduling" topic.



10. Repeat steps 6-9 until all of your recurring appointments are returned to your Calendar from the composed e-mail message.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows CE Services versions 2.0 and 2.1.

Additional query words: kbimu handheld H/PC P/PC palm-sized sync

Keywords : kberrmsg kbhw kbtool wince
Version : WINDOWS:2.0,2.1,97
Platform : WINDOWS
Issue type : kbprb