Appointment Change on Desktop Computer Not Updated on Windows CE-Based Device

• Microsoft ActiveSync 3.0
• Microsoft Outlook, versions 2000, 97, 98

SYMPTOMS

If the Sync Mode setting in ActiveSync is set to Synchronized Continuously While The Device Is Connected, modifications to an appointment made in Outlook on the desktop computer may not be synchronized with Pocket Outlook on your Windows CE-based device. Changes made in Pocket Outlook, however, are synchronized successfully with the desktop computer.

CAUSE

This behavior can occur if Outlook is configured to use an off-line (OST) folder as well as to connect to a Microsoft Exchange server to retrieve e-mail. Change notification messages may not be handled as expected when an OST folder is in use.

WORKAROUND

To work around this behavior, disconnect and then reconnect the Windows CE-based device. This reinitializes the synchronization process; any changes or modifications will be reflected on both the desktop computer and the Windows CE-based device.

Additional query words:

Keywords : wince pocketoutlook
Version : WINDOWS:2000,3.0,97,98
Platform : WINDOWS
Issue type : kbprb