Keyboard Not Detected When Connected to NEC Docking Station

• Microsoft Natural Keyboard Elite, version 1.0

SYMPTOMS

When you connect the Microsoft Natural Keyboard Elite to an NEC docking station, the keyboard may not be detected.

CAUSE

This behavior can occur if you connect the keyboard to the PS/2 port on the docking station.

RESOLUTION

To resolve this issue, obtain a PS/2-to-PS/2 adapter from Microsoft. The Microsoft part number for this adapter is A11-00250.

To obtain this adapter, contact Microsoft Product Support Services.

In the United States, call (425) 635-7040 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday excluding holidays.

In Canada, call (905) 568-4494 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday excluding holidays.

MORE INFORMATION

This issue occurs because the docking station provides power to the keyboard before the keyboard detects the PS/2 port connection. Because the keyboard does not detect the PS/2 port connection, it operates in Universal Serial Bus (USB) mode.

The PS/2-to-PS/2 adapter uses internal resistors to ensure the keyboard can detect the PS/2 port connection. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: mnke detection laptop

Keywords : kb3rdparty kbhw mnk kbimu
Version : WINDOWS:1.0
Platform : WINDOWS
Issue type : kbprb