MNK Pro: Computer Stops Responding When You Press Volume Keys

• Microsoft IntelliType Pro software, version 1.0
• Microsoft Natural Keyboard Pro version 1.0
• Microsoft Internet Keyboard Pro, version 1.0

SYMPTOMS

When you press either of the Volume Hot Keys on the Microsoft Natural Keyboard Pro, your computer may stop responding (hang).

CAUSE

This behavior can occur if either of the following conditions are true:

• You install the Microsoft IntellType Pro software while RealPlayer is running on the computer.



• You are running a version of RealPlayer that is earlier than RealPlayer G2 version 6.

RESOLUTION

To resolve this issue, use the following troubleshooting methods in the order in which they are presented. If the issue continues to occur after you complete each method, proceed to the next method.

Reinstall IntelliType Software After You Clean Boot the Computer

Remove RealPlayer

1. Click Start, point to Settings, and then click Control Panel.



2. Double-click Add/Remove Programs.



3. In the list of installed programs, click RealPlayer.



4. Click Add/Remove, and then follow the instructions on the screen to finish removing RealPlayer.

Clean boot the computer

1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.



2. On the Tools menu, click System Configuration Utility.



3. On the General tab, click Selective Startup, and then click to clear the following check boxes:
   
   
   • Process Config.sys File
   
   
   
   • Process Autoexec.bat File
   
   
   
   • Process Winstart.bat File (if available)
   
   
   
   • Process Win.ini File
   
   
   
   • Load Startup Group Items



4. Click OK. When you are prompted to restart the computer, click Yes.

Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98

1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu.



2. At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete. This prevents any programs from being loaded automatically when Windows starts.



3. Quit all running programs except Explorer and Systray. To do this, follow these steps:



1. Press CTRL+ALT+DELETE to open the Close Program dialog box.



2. Click the program you want to quit, and then click End Task.
   
   NOTE: If you receive a message stating that the program is busy or not responding, click End Task again.



3. Repeat steps 1-2 to quit all programs except Explorer and Systray.



4. Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.

Q177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95

Reinstall the Software

Install the Latest Version of RealPlayer

http://www.realplayer.com/

MORE INFORMATION

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 1.00 mnkpro keyboard hotkey shortcut freeze crash lockup

Keywords : kbenv kbhw kbimu
Version : WINDOWS:1.0
Platform : WINDOWS
Issue type : kbprb