MNK Pro Err Msg: Cannot Start an Internet Browser

ID: Q236830

The information in this article applies to:

IntelliType Pro, version 1.0
Microsoft Internet Keyboard, version 1.0
Microsoft Internet Keyboard Pro, version 1.0
Microsoft Natural Keyboard Pro version 1.0

SYMPTOMS

When you press the Web/Home Internet Hot Key on the Microsoft Natural Keyboard Pro, you may receive the following error message:

IntelliType Pro Error

Cannot start an Internet browser. A supported Internet browser is not installed. Please see the Online User's Guide to install a supported browser.

CAUSE

This error can occur if either of the following conditions is true:

A supported Internet browser is not installed on your computer.

The supported Internet browser installed on your computer is not set to be the default browser.

RESOLUTION

To resolve this issue, use one or both of the following methods.

Install A Supported Internet Browser

For additional information about supported Internet browsers, click the article number below to view the article in the Microsoft Knowledge Base:

Q236827 MNK Pro: Summary of Supported Internet Browsers

Set the Supported Browser to Be the Default Browser

Set the supported browser to be the default browser. To do this:

Start the supported Internet browser.

When you are prompted to set the browser to be the default browser, click Yes.

NOTE: If you choose not to perform this check in the future and then click No, you are no longer prompted to set the browser to be the default browser.

Additional query words: 1.00 mnkpro web

Keywords : kberrmsg kbhw kbimu
Version : WINDOWS:1.0
Platform : WINDOWS
Issue type : kbprb