IntelliType Pro: Critical Stop Sound When Computer Is Started

ID: Q246341

The information in this article applies to:
  • Microsoft IntelliType Pro software, version 1.0
  • Microsoft Internet Keyboard, version 1.0
  • Microsoft Internet Keyboard Pro, version 1.0
  • Microsoft Natural Keyboard Pro version 1.0

SYMPTOMS

When you start the computer, the Critical Stop sound may be played even though no critical stop occurs, or the volume buttons on the keyboard may not respond.


CAUSE

This behavior can occur if the following conditions are true:

  • You are using a Microsoft Windows 98 SE (Second Edition)-based computer.


  • Version 1.0 of the IntelliType Pro software is installed on your computer.


  • The SpeedKey utility starts when you start the computer.


NOTE: This behavior has only been reported with clean installations of Windows 98 SE. It has not been reported with Windows 98 SE upgrades from Microsoft Windows 95.


RESOLUTION

To resolve this issue:

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Add/Remove Programs.


  3. On the Install/Uninstall tab, click Microsoft IntelliType Pro, and then click Add/Remove.


  4. Follow the instructions on your screen to remove the IntelliType Pro software.


  5. Shut down your computer.


  6. Disconnect the keyboard from the PS/2 port on your computer.

    NOTE: Leave the keyboard connected to the USB port on your computer.


  7. Connect your old keyboard to the PS/2 port on your computer, and then restart your computer.

    If you are prompted to insert the Windows 98 SE CD-ROM when Windows detects the USB keyboard, do so.


  8. Reinstall the IntelliType Pro software.


  9. Shut down your computer.


  10. Disconnect your old keyboard from the PS/2 port on your computer.


  11. Connect your Internet Keyboard or Natural Keyboard Pro to the PS/2 port on your computer, and then restart your computer.

    NOTE: Leave the keyboard connected to the USB port on your computer.


If the "Critical Stop" sound continues to be played when you start the computer, you can work around this issue by disabling the "Critical Stop" sound event. To do this:
  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Sounds.


  3. In the Events box, click Critical Stop.


  4. In the Name box under Sound area, click (None), and then click OK.



STATUS

Microsoft has confirmed this to be a problem in Microsoft IntelliType Pro software, version 1.0.

This problem is scheduled to be resolved in version 1.1 of the IntelliType Pro software. The version 1.1 update is available at the following Microsoft Web site:

http://www.microsoft.com/products/hardware/keyboard/download/pc/download_PC.htm


MORE INFORMATION

The Speedkey utility is a terminate-and-stay-resident (TSR) program that provides support for the Hot Keys on the keyboard.

Additional query words: 1.00 mnkpro ikpro intelli type

Keywords : kbenv kbhw kbtool intellitype kbimu
Version : WINDOWS:1.0
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: January 28, 2000
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