Pointer Moves Erratically or Does Not Respond

• Microsoft EasyBall version 1.0
• Microsoft IntelliMouse version 1.0
• Microsoft IntelliMouse TrackBall version 1.0
• Microsoft IntelliPoint software, versions 1.0, 1.1, 2.0, 2.1, 2.2
• Microsoft Mouse versions 1.0, 2.0

SYMPTOMS

When you are using a Microsoft Mouse or Microsoft IntelliMouse, you may experience one or more of the following symptoms:

• The pointer may move erratically.



• The pointer may not respond when you move the pointing device.



• Button clicks may have no effect.



• The pointing device may stop working after a few minutes of use.



• Some options or tabs may be unavailable in the Mouse tool in Control Panel.



• If you connect a Microsoft Plug and Play Serial Mouse, Microsoft EasyBall, or Microsoft IntelliMouse to your computer, the new device may not be detected by Microsoft Windows 95/98. Running the Add New Hardware Wizard does not resolve the issue.

CAUSE

This behavior can occur if a previous installation of a pointing device remains on the computer.

RESOLUTION

To resolve this issue:

1. Restart the computer in Safe mode. To do this, use the appropriate method for your version of Microsoft Windows.

   Microsoft Windows 95

   Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu.

   Microsoft Windows 98

   Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu.



2. Click Start, and then click Run.



3. In the Open box, type sysedit, and then click OK.



4. In the Autoexec.bat window, type rem, and then press the SPACEBAR at the beginning of each line that contains the word "mouse."



5. On the File menu, click Save, and then close the Autoexec.bat window.



6. In the Config.sys window, type rem, and then press the SPACEBAR at the beginning of each line that contains the word "mouse."



7. On the File menu, click Save, and then close the Config.sys window.



8. In the System.ini window, verify that the mouse.drv= line in the [boot] section and the mouse= line in the [386enh] section match the following lines:

   
   [boot]
   mouse.drv=mouse.drv 

   
   

   
   [386enh]
   mouse=*vmouse, msmouse.vxd 

   If one of lines does not match, type a SEMICOLON (;) at the beginning of the line, press ENTER, and then type the line exactly as it appears above.
   
   NOTE: Do not type a SEMICOLON (;) at the beginning of a section header line.



9. On the File menu, click Save, and then click Exit.



10. WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
    
    For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).
    
    Use Registry Editor to remove the registry entries for your previous pointing device. To do this:



1. Use Registry Editor to remove the following keys from the Windows registry:

   Hkey_Local_Machine\System\CurrentControlSet\Services\Class\Mouse\nnnn

   where nnnn is an incremental 4-digit number starting at 0000.



2. Remove the following registry keys, if they exist

   Hkey_Local_Machine\Enum\Root\Mouse\nnnn

   where nnnn in an incremental 4-digit number starting at 0000.



3. Remove all registry keys under the following registry key, if they exist:




Hkey_Local_Machine\Enum\Serenum

4. Remove the following registry key, if it exists:




Hkey_Local_Machine\Software\Logitech\Mouseware

5. Remove any of the following registry keys that contain a "mouse" value data setting in the right pane

   HKEY_LOCAL_MACHINE\Enum\Root\*PNPnnnn\####

   where nnnn is a four-character alphanumeric string, and #### is an incremental four-digit number starting at 0000.



6. Remove any of the following registry keys that contain a "mouse" value data setting in the right pane

   HKEY_LOCAL_MACHINE\Enum\Serenum\MSH0010\BIOS&*PNPnnnn

   where nnnn is a four-character alphanumeric string.



7. Quit Registry Editor.



11. Right-click My Computer, and then click Properties.



12. Click the Device Manager tab.



13. Click the PLUS SIGN (+) next to Mouse to expand the branch.



14. Under the Mouse branch, click a pointing device, and then click Remove.
    
    Repeat this step to remove each pointing device under the Mouse branch.



15. Click OK.



16. Click Start, point to Settings, and then click Control Panel.



17. Double-click Add/Remove Programs.



18. On the Install/Uninstall tab, click Microsoft IntelliPoint, and then click Add/Remove. Follow the instructions on the screen to remove the IntelliPoint software.



19. When you are prompted to restart the computer, do so.


NOTE: Repeat steps 18 and 19 to remove any third-party pointing device software that is listed in the Add/Remove Programs tool in Control Panel.

Additional query words: 1.00 1.10 2.00 2.10 2.20 easy track ball

Keywords : kbenv kbhw intellipoint intellimouse easyball mouse trackball kbimu
Version : WINDOWS:1.0,1.1,2.0,2.1,2.2
Platform : WINDOWS
Issue type : kbprb