Error Message: The Remove Was Unsuccessful...
ID: Q162575
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The information in this article applies to:
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Microsoft Internet Explorer for Macintosh
SYMPTOMS
When you attempt to remove Internet Explorer using the Internet Explorer
Installer program, the following error message may be displayed:
The remove was unsuccessful. Some file/folders could not be deleted.
If you click OK, you return to the Internet Explorer Installer program.
CAUSE
This problem occurs when the Internet Explorer Installer program does not
properly remove all the files that were copied to your hard disk during
the installation of Internet Explorer.
RESOLUTION
To completely remove all the files that were copied to your hard disk
during the installation of Internet Explorer, follow these steps:
- Run the Internet Explorer Installer program to remove Internet
Explorer, if you have not already done so. Note that you may want
to make a backup copy of the Favorites.htm file in the System
Folder:Preferences:Explorer folder before removing Internet
Explorer. To make a backup copy of the file, copy it to a floppy disk
or another folder on your hard disk.
- Delete the following folders, if they exist. To delete a folder,
double-click your hard disk, locate the folder, and then drag the
folder to the Trash.
- Microsoft Internet Applications
- My Personal Web Site
- System Folder:Java
- System Folder:MS Internet
- System Folder:Preferences:Explorer
- Delete the following files, if they exist. To delete a file, double-
click your hard disk, locate the file, and then drag the file to the
Trash.
- System Folder:Control Panels:Microsoft Personal Web Server
- System Folder:Preferences:Personal Web Server
- System Folder:Extensions:Indeo Video
- System Folder:Extensions:Intel Raw Video
- System Folder:Extensions:Microsoft PWS Extension
- System Folder:Extensions:MS ActiveX Lib (PPC)
- System Folder:Extensions:MS Internet Library (PPC)
- System Folder:Extensions:jgdw.ppc
- Internet Config 1.3 may have been installed by Internet Explorer.
Please note that other Internet-related programs may also use settings
saved by this program. You may want to keep Internet Config. To remove
Internet Config 1.3, delete the following folder and file:
- Internet Config 1.3
- System Folder:Preferences:Internet Preferences
STATUS
Microsoft is researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
The Internet Explorer Installer program is used to install and remove
Internet Explorer, Microsoft Internet Mail and News, Microsoft Personal
Web Server, and Internet Config. When you remove a program, the Installer
program normally removes all the files that were copied to your hard disk
during the installation of that program. However, when you remove Internet
Explorer 3.0 for Macintosh, all the files are not removed.
Additional query words:
3.00 ie3 ie30 mac
Keywords : kberrmsg kbsetup msiemac
Version : MACINTOSH:
Platform : MACINTOSH
Issue type :