Err Msg: Call to Undefined Dynalink

ID: Q171786

The information in this article applies to:
  • Microsoft Internet Explorer Administration Kit version 3.2

SYMPTOMS

After you install Internet Explorer for Windows 3.x, Window for Workgroups 3.x, or Windows NT 3.51, you see the following error message when you start a Microsoft Office application:

Call to Undefined Dynalink.


CAUSE

This message will occur if the Microsoft Office toolbar or any other applications are open that use the OLE shared DLLs are loaded while you are installing Internet Explorer. Internet Explorer is trying to overwrite shared OLE DLLs and when it is unable to overwrite the DLLs it corrupts them. The files affected by this problem are:

compobj.dll
ole2.dll
ole2.reg
ole2conv.dll
ole2disp.dll
ole2nls.dll
ole2prox.dll
stdole.tlb
storage.dll
typelib.dll


RESOLUTION

To resolve this problem, replace the affected OLE files. To do this, use one of the methods in this section.

NOTE: The following methods do not correct every problem that causes the error messages to appear; however, they do correct common causes of the error messages.

Method 1: Reinstall the Program

The easiest way to replace the files listed in this article is to rename them, and then reinstall the program. To do this, use the following steps:
  1. Quit all open programs and close any toolbars.


  2. Rename the files that are listed above in the Cause section of this article.


  3. Run the Setup program in maintenance mode for the program that you want to reinstall and click Reinstall when the dialog box appears. Note that this step requires that you have your installation disks or compact disc.


Method 2: Close All Applications

  • Before running Internet Explorer Setup, close all applications. To see what application are in memory use CTRL+ESC to bring up the task list or ALT+TAB to toggle between the open applications.


Method 3: Install the Microsoft PowerPoint Viewer

NOTE: Use this method only if you have Microsoft Office 4.2 or 4.3.

A quick way to reinstall the OLE files is to install the PowerPoint Viewer program that comes with Microsoft Office 4.2 or 4.3. When you run Setup, the PowerPoint Viewer also copies the files that are listed in the "Cause" section. To install the PowerPoint Viewer, use the following steps:
  1. Quit all open programs and close any toolbars.


  2. Rename the files that are listed above in the Cause section of this article.


  3. If you are using a version of Microsoft Office that is on disks, insert the PowerPoint Viewer disk (usually the last disk) into the appropriate floppy disk drive and double-click Vsetup.exe to run it. If you are using a version of Microsoft Office 4.2 that is on a compact disc, run the Vsetup.exe file in the Setup.adm\Disk25 folder. If you are using Microsoft Office Professional, version 4.3, run the Vsetup.exe file in the Setup.adm\Disk31 folder.


NOTE: The PowerPoint Viewer is not available if there is a network installation of Microsoft Office. To use this method with a copy of Microsoft Office that you installed from a network, you must have Access to the PowerPoint Viewer disk or a Microsoft Office compact disc.

Method 4: Obtain Updated OLE Files

For information about obtaining updated OLE files, please see the Following article in the Microsoft Knowledge Base:
Q123087 OLE Version 2.03

Method 5: Decompress or Extract the OLE Files

This method involves manually decompressing or extracting the required OLE files from the original installation media. Use the extract utility (Extract.exe) or the decompression utility (Decomp.exe) that is included with the program to decompress the correct files to the Windows\System folder. For the versions of Office that come on disks, these utilities are normally located on disk 1. For the version of Office that comes on compact disc, the utilities are located in the Setup.Adm\Disk1 folder.

NOTE: The files for some versions of Office that come on compact disc are not compressed. A compressed file uses an underscore character as the last character in the file name extension. For example, a compressed version of the Compobj.dll file is Compobj.dl_. If the file does not contain an underscore character, it is not compressed. If the files are not compressed, you can copy them directly from the compact disc to the Windows\System folder.

The following tables list the locations of the OLE files based on which version of each program you use. Below the tables are instructions for extracting the files to the local hard disk.

Filename Date Size Disk (3.5-inch) Disk (5.25-inch)

Microsoft Excel 5.0:
Ole2conv.dll 12-14-93 57,328 7 9
Ole2disp.dll 12-14-93 90,144 7 9
Ole2nls.dll 12-14-93 99,200 7 9
Compobj.dll 12-14-93 102,400 7 9
Storage.dll 12-14-93 157,184 7 9
Microsoft Excel 5.0c:
Ole2conv.dll 09-01-94 57,328 1 2
Ole2disp.dll 09-01-94 98,336 1 2
Ole2nls.dll 09-01-94 147,568 1 1
Compobj.dll 09-01-94 102,400 1 2
Storage.dll 09-01-94 157,184 2 2
Microsoft Project 4.0:
Ole2conv.dll 03-24-94 57,328 2 3
Ole2disp.dll 03-24-94 90,144 2 3
Ole2nls.dll 03-24-94 99,200 2 3
Compobj.dll 03-24-94 102,400 2 2
Storage.dll 03-24-94 157,184 3 4
Microsoft Word 6.0:
Ole2conv.dll 04-14-93 57,328 1 1
Ole2disp.dll 10-14-93 90,112 1 1
Ole2nls.dll 10-14-93 99,184 1 1
Compobj.dll 10-19-93 101,888 1 1
Storage.dll 10-22-93 157,184 1 1
Microsoft Word 6.0a:
Ole2conv.dll 12-13-93 57,328 1 1
Ole2disp.dll 12-13-93 90,144 1 1
Ole2nls.dll 12-13-93 99,200 1 1
Compobj.dll 12-13-93 102,400 1 1
Storage.dll 12-13-93 157,184 1 1
Microsoft Word 6.0c:
Ole2conv.dll 08-09-94 57,328 1 3
Ole2disp.dll 08-09-94 90,144 1 3
Ole2nls.dll 08-09-94 99,200 1 3
Compobj.dll 08-09-94 102,400 1 2
Storage.dll 08-09-94 157,184 1 4
Microsoft PowerPoint 4.0:
Ole2conv.dll 02-01-94 57,328 12 14
Ole2disp.dll 02-01-94 90,144 12 14
Ole2nls.dll 02-01-94 99,200 12 14
Compobj.dll 02-01-94 102,400 12 14
Storage.dll 02-01-94 157,184 12 14
Microsoft PowerPoint 4.0a:
Ole2conv.dll 03-02-94 57,328 11 13
Ole2disp.dll 03-02-94 90,144 11 13
Ole2nls.dll 03-02-94 99,200 11 13
Compobj.dll 03-02-94 102,400 11 13
Storage.dll 03-02-94 157,184 11 13
Microsoft PowerPoint 4.0c:
Ole2conv.dll 06-03-94 57,328 11 13
Ole2disp.dll 06-03-94 90,144 11 13
Ole2nls.dll 06-03-94 99,200 11 13
Compobj.dll 06-03-94 102,400 11 13
Storage.dll 06-03-94 157,184 11 13
Microsoft Office 4.2:
Ole2conv.dll 01-31-94 57,328 25 30
Ole2disp.dll 01-31-94 90,144 25 30
Ole2nls.dll 01-31-94 99,200 25 30
Compobj.dll 01-31-94 102,400 25 30
Storage.dll 01-31-94 157,184 25 30
Microsoft Office 4.3:
Ole2conv.dll 03-30-94 57,328 31
Ole2disp.dll 03-30-94 98,336 31
Ole2nls.dll 03-30-94 147,440 31
Compobj.dll 03-30-94 102,400 31
Storage.dll 03-30-94 157,184 31
Microsoft Office 4.2c (Non-DMF Disks):
Ole2conv.dll 07-08-94 57,328 26 26
Ole2disp.dll 07-08-94 90,144 26 26
Ole2nls.dll 07-08-94 147,568 26 26
Compobj.dll 07-08-94 102,400 26 26
Storage.dll 07-08-94 157,184 26 26
Microsoft Office 4.2c (DMF Disks):
Ole2conv.dll 07-08-94 57,328 19
Ole2disp.dll 07-08-94 90,144 19
Ole2nls.dll 07-08-94 147,568 19
Compobj.dll 07-08-94 102,400 19
Storage.dll 07-08-94 157,184 19
Microsoft Office 4.3c (Non-DMF Disks):
Ole2conv.dll 10-05-94 57,328 32 32
Ole2disp.dll 10-05-94 98,336 32 32
Ole2nls.dll 10-05-94 147,568 32 32
Compobj.dll 10-05-94 102,400 32 32
Storage.dll 10-05-94 157,184 32 32
Microsoft Office 4.3c (DMF Disks):
Ole2conv.dll 10-05-94 57,328 23
Ole2disp.dll 10-05-94 98,336 23
Ole2nls.dll 10-05-94 147,568 23
Compobj.dll 10-05-94 102,400 23
Storage.dll 10-05-94 157,184 23
Microsoft Visual FoxPro 3.0 

   Filename     Date    Size    Version
   Ole2conv.dll 6-21-95 57,328  2.1.0.1
   Ole2disp.dll 6-21-95 163,408 2.3.3019.1
   Ole2nls.dll  6-21-95 124,512 2.3.3019.1
   Compobj.dll  6-21-95 109,056 2.3.125.142
   Storage.dll  6-21-95 157,696 2.3.125.140
To use the Extract.exe decompression utility (for Microsoft Excel 5.0c, Microsoft Word 6.0c, Microsoft PowerPoint 4.0c, Microsoft Office 4.2c, and Microsoft Office 4.3c), use the following steps:
  1. Quit all open programs and close any toolbars.


  2. Rename the files that are listed above in the Cause section of this article.


  3. Copy Extract.exe to the root directory of the local hard disk, or to a folder that is located on the PATH statement of your Autoexec.bat file.


  4. At the MS-DOS command prompt, type the following
    extract /y <drive>:\<cabfile> /l <windows>\system <filename>
    where <drive> is the floppy disk drive that contains the Setup disk, <cabfile> is the .cab file that contains the OLE file you want to extract, <windows> is your Microsoft Windows directory (usually C:\Windows), and <filename> is the name of the file you want to extract.

    For example, to extract Compobj.dll from the Microsoft Excel 5.0c disk (3.5-inch), type the following:
    extract /y a:\excel7.cab /l c:\windows\system compobj.dll
    NOTE: Use the /y switch to overwrite the existing compressed file without being prompted.


To use the Decomp.exe decompression utility (for Microsoft Excel 5.0, Microsoft Project 4.0, Microsoft Office 4.2, and Microsoft Office 4.3), use the following steps:
  1. Quit all open programs and close any toolbars.


  2. Rename the files that are listed above in the Cause section of this article.


  3. Copy Decomp.exe to the root directory of the local hard disk, or to a folder that is located on the PATH statement of your Autoexec.bat file.


  4. Insert the Setup disk that contains the OLE files. At the MS-DOS command prompt, type the following
    decomp <drive>:\<compressedname> <windows>\system\<filename>
    where <drive> is the floppy disk drive that contains the Setup disk, <compressedname> is the name of the compressed file, <windows> is your Microsoft Windows directory (usually C:\Windows), and <filename> is the name of the file after you decompress it.

    For example, to extract Compobj.dll from the Microsoft Excel 5.0c 3.5- inch disk, type the following:
    decomp a:\compobj.dl_ c:\windows\system\compobj.dll


Additional query words:

Keywords : kbsetup ieaksetup
Version : WINDOWS:3.2
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: September 8, 1999
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