Error Message: The Server Returned Extended Information
ID: Q156770
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The information in this article applies to:
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Microsoft Internet Explorer versions 3.0, 3.01, 3.02, 4.0, 4.01 for Windows 95
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Microsoft Internet Explorer versions 3.0, 3.01, 3.02, 4.0, 4.01 for Windows NT 4.0
SYMPTOMS
When you try to connect to an FTP site, you may receive the following
error message:
Internet Explorer cannot open the Internet site ftp://ftp.<site>.com
The server returned extended information
CAUSE
FTP servers can return textual error information describing a failure
situation. The error message indicates that the server has returned such
information, but Internet Explorer only indicates that the error was
received by the client. It does not relay the exact contents of the error.
A possible cause of this message is that Internet Explorer cannot use
passive mode to transfer a file. In passive mode, the client connects to
the server to initiate data transfer; the normal mode, which Internet
Explorer currently does not support, is for the server to connect to the
client
Another possibility is that the server has reached its FTP Anonymous
limit.
RESOLUTION
To work around this problem, use the Ftp.exe tool. To do so, follow these
steps:
- Click the Start button, point to Programs, and then click MS-DOS
Prompt.
- Type the following command at the command prompt, and then press ENTER:
ftp
- At the FTP prompt, type the following command, and then press ENTER:
open <IP address or host name>
NOTE: For more information about FTP commands, type the following command,
and then press ENTER:
help
For help on a specific command, type
help <command>
where <command> is one of the listed FTP commands.
If the error message is related to the maximum users allowed on the site,
try at various intervals and times to see if you are granted access.
kbcategory: kbtool kberrmsg
kbsubcategory: msiew95 msiewinnt
Additional query words:
3.00 3.01 3.02 4.00 4.01
Keywords :
Version : WINDOWS:3.0,3.01,3.02,4.0,4.01
Platform : WINDOWS
Issue type :
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