Error Attempting to Play Movie Clip in Internet Explorer

ID: Q159954

The information in this article applies to:
  • Microsoft Internet Explorer versions 3.0, 3.01 for Windows 95

SYMPTOMS

When you attempt to load a Web page that automatically plays a movie clip or when you click a link to a movie clip in Microsoft Internet Explorer version 3.0 or 3.01 for Windows 95, the following error message may be displayed:

MMSYSTEM296 The file cannot be played on the specified MCI device. The file may be corrupt, or not in the correct format.


CAUSE

This problem may occur when the movie clip you are attempting to play is not compatible with Media Player. By default, Windows 95 is configured so that Media Player is used to play media clips.


RESOLUTION

If ActiveMovie is not already installed on your computer, you may be able to work around this problem by installing it.

ActiveMovie is automatically installed when you perform a Full installation of Internet Explorer and is also available from online services as a self- extracting file named Amov4ie.exe. ActiveMovie is not installed when you perform a Typical or Minimal installation of Internet Explorer.

Removing Internet Explorer

If ActiveMovie is not installed, remove Internet Explorer, and then reinstall it by using the Setup program.

To remove Internet Explorer 3.0 or 3.1, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Add/Remove Programs.


  3. On the Install/Uninstall tab, click Internet Explorer 3.0 or Internet Explorer 3.1 in the list of installed programs, and then click Add/Remove.


Reinstalling Internet Explorer

After you remove Internet Explorer, run the Setup program to reinstall it. If you are prompted whether to select the Internet components that are installed, click Yes. Click the Full installation option.

If ActiveMovie is also unable to play the movie clip, you must install a third-party program that is able to play movie clips with the format that you are attempting to play.

Additional query words: 3.00 3.01 ie3 ie30 ie301 msiew95

Keywords : msiew95
Version : WINDOWS:3.0,3.01
Platform : WINDOWS
Issue type :


Last Reviewed: September 9, 1999
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