How to Install Internet Explorer 4 and Troubleshoot Setup Problems

• Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2 for Windows 95
• Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2 for Windows NT 4.0
• Microsoft Internet Explorer version 4.01 Service Pack 2 for Windows 98

http://support.microsoft.com/support/tshoot/default.asp

SUMMARY

This article provides general information about installing Internet Explorer. The following topics are discussed:

• Internet Explorer system requirements



• How to install Internet Explorer



• Common Internet Explorer Setup problems

MORE INFORMATION

Internet Explorer System Requirements

• A 486 with a 66 Mhz processor (Pentium processor recommended)



• For Microsoft Windows 95:
  12 MB of RAM minimum, 16 MB with Active Desktop
  For Microsoft Windows NT:
  24 MB of RAM minimum



• For Microsoft Windows NT:
  You must be running Service Pack 3 (or higher)



• 40 to 70 MB of hard-disk space (depending on installation type)



• Mouse



• Modem



• CD-ROM

How to Install Internet Explorer

1. If Internet Explorer 4.0 Platform Preview 2.0 is currently installed on your computer, uninstall it. For information about how to do so, please see the following article in the Microsoft Knowledge Base:

   Q170757 Uninstalling Internet Explorer 4.0 Platform Preview 2.0




2. Download Internet Explorer from the following Microsoft Web site:

   http://www.microsoft.com/ie/download/




3. If you already downloaded the Ie4setup.exe file, verify that you are still connected to the Internet and then double-click the file in My Computer or Windows Explorer to start the Active Setup Wizard. If you did not already download the Ie4setup.exe file, locate the link to the file on the Microsoft World Wide Web site, click the link, click Open It, and then click OK to start the Active Setup Wizard.



4. Click the desired download option, and then click Next.
   
   
   • Install: Downloads the Internet Explorer installation files and then installs Internet Explorer on your computer.
   
   
   
   • Download Only: Downloads the Internet Explorer installation files, but does not install Internet Explorer on your computer. To install Internet Explorer, you must run the Ie4setup.exe file located in the folder to which you downloaded the installation files. You can use this option to install Internet Explorer on your computer at a later time or copy the installation files to another computer and then install Internet Explorer on that computer.
   
   
   



5. Click the desired installation option, and then click Next.
   
   
   • Full Installation: Requires 59 MB of disk space to download and installs the following components.
     
     
     • Internet Explorer
     
     
     
     • Outlook Express
     
     
     
     • NetMeeting
     
     
     
     • FrontPad
     
     
     
     • NetShow
     
     
     
     • Web Publishing Wizard
     
     
     
     • Wallet
     
     
     
     • Multimedia enhancements
     
     
     
   
   
   
   • Standard Installation: Requires 50 MB of disk space to download and installs the following components.
     
     
     • Internet Explorer
     
     
     
     • Outlook Express
     
     
     
     • Web Publishing Wizard
     
     
     
     • Multimedia enhancements
     
     
     
   
   
   
   • Browser Only: Requires 43 MB of disk space to download and installs the following components.
     
     
     • Internet Explorer
     
     
     
     • Multimedia enhancements
     
     
     
   
   
   
   NOTE: To reduce traffic on the Internet and reduce the amount of time it takes you to download or install Internet Explorer, you should use the Minimal Installation option the first time you run the Active Setup Wizard. Additional components can be installed at a later time using the Add/Remove Programs tool in Control Panel or by running the Active Setup Wizard again and clicking the Full Installation or Standard Installation option.
   
   For information about how to install additional components using the Add/Remove Programs tool in Control Panel, please see the following article in the Microsoft Knowledge Base:

   Q171229 How to Add and Remove Internet Explorer Components




6. Click the integration option you want, and then click Next.
   
   
   • Yes: Integrates browser functionality into the desktop and into many common shell activities.
   
   
   
   • No: Does not integrate browser functionality into the desktop or into common shell activities.
   
   
   
   
   
   NOTE: The integration mode can be enabled or disabled after Internet Explorer is installed. To change the integration mode, follow these steps:
   
   
   1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
   
   
   
   2. Click the Install/Uninstall tab, click Microsoft Internet Explorer 4.0 in the list of installed programs, and then click Add/Remove.
   
   
   
   3. If the Web Integrated Desktop is not active, click "Add Web Integrated Desktop from Web site" to enable it. If the Web Integrated Desktop is active, click "Remove Web Integrated Desktop, but keep the Internet Explorer 4.0 Web browser" to disable it.
   
   
   



7. Click the appropriate region, and then click Next.



8. Type the path to the folder in which you want to install Internet Explorer in the Install In Folder box, and then click Next. If you clicked the Install option in step 3 and Internet Explorer is currently installed on your computer, the folder in which Internet Explorer is currently installed is selected by default. If you clicked the Install option in step 3 and Internet Explorer is not currently installed on your computer, or you clicked the Download Only option in step 3, a different folder is selected by default.



9. Click the appropriate region and download location in the Region and Download Location boxes, and then click Next. After you click Next, the Active Setup Wizard starts downloading the Internet Explorer installation files.

   Setup has finished downloading Internet Explorer 4.0.
   Run "IE4SETUP.EXE" from the <path> folder when ready to complete
   Setup. You must run IE4Setup.exe to complete the installation. 

   Setup has finished downloading Internet Explorer 4.0.
   If you are connected to the Internet, you can disconnect now if you
   want. Installation will continue in a few moments. 

   Configuring your system. Please wait... 

Common Internet Explorer Setup Problems

• Setup could not retrieve the information needed for the installation. The network is probably busy. Please run Setup again later.



• Setup was unable to download information about available installation sites. The network may be busy, do you want to retry? If you continue having this problem, please try Setup at a later time.



• Installation Failed.



• The folder '<path>' is invalid.



• Setup cannot upgrade the current version of Internet Explorer. You must uninstall it before you can install this version of Internet Explorer. Setup cannot continue.



• There is not enough disk space to install Internet Explorer 4.0 using the installation option you selected. You need to have <xxxx> KB free on drive C. Currently, there are <xxxx> KB free. Please free up some hard-disk space, and then click Next. Or click Back to change your installation options or folder.



• You do not have enough disk space to install Internet Explorer 4.0 with the options you selected. You need to have <xxxx> KB free on drive C. Currently, there are <xxxx> KB free. Please free up some hard-disk space, and then click Next. Or click Back to change your installation options or folder.



• Error initializing the cache. Shut down all programs and run Scandisk or Chkdsk. Delete the cache, cookies, and history directories in your Windows directory and the restart Internet Explorer. If the problem persists reinstall Internet Explorer.



• Setup was unable to download all the required components for this installation. The Internet is likely busy. Please try setup again later and select Smart Recovery to continue downloading.

• Setup Could Not Retrieve the Information Needed for the Installation:
  
  To resolve this behavior, please see the following article in the Microsoft Knowledge Base:

  Q166917 Err Msg: Setup Could Not Retrieve the Information Needed...




• Setup Was Unable to Download Information About Available Installation Sites:
  
  This behavior can be caused by either of the following situations:
  
  
  • The location from which you are attempting to download Internet Explorer is extremely busy or there is a different behavior with the location.
  
  
  
  • The proxy server settings that Internet Explorer is configured to use or the settings for the Dial-Up Networking connectoid that Internet Explorer is configured to use are incorrect.
  
  
  
  To work around this behavior, use the appropriate method:
  
  
  • Try downloading Internet Explorer from a different location or downloading it at a later time.
  
  
  
  • Verify that the proxy server settings or the settings for the Dial- Up Networking connectoid are correct. For information about how to do so, please see the following article in the Microsoft Knowledge Base:

    Q153967 Internet Explorer Err Msg: Could Not Open...

  
  
  



• Installation Failed:
  
  If this error message is displayed, Setup also displays a red X next to all the items in the install list. If the error message is not displayed, Setup may display a red X next to one or more items in the install list.
  
  This behavior can be caused by any of the following situations:
  
  
  • There is not enough free space on the hard disk.
  
  
  
  • A file that Internet Explorer is attempting to copy to your hard disk is already being used by another program.
  
  
  
  • One or more of the installation files is damaged.
  
  
  
  • You are no longer connected to the Internet.
  
  
  
  To work around this behavior, use the appropriate method:
  
  
  • Increase the amount of free space on the drive on which you are installing Internet Explorer. To do so, follow these steps:
    
    
    1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
    
    
    
    2. Click a program you do not use, and then click Add/Remove. Follow the on-screen instructions, until the program is removed.
    
    
    
  
  
  
  • Quit all programs that are currently running. To do so, right-click a program name appearing on the taskbar, and then click Close. Repeat this process until no programs appear on the taskbar.
  
  
  
  • Delete the folder to which you downloaded the installation files and then download the files again. For information about how to do this, view the online Help topic deleting.
  
  
  
  • Verify that the proxy server settings are correct and then connect to the Internet again.
  
  
  
  After performing one of the above steps, attempt to install Internet Explorer again.



• The Folder '<path>' Is Invalid:
  
  For information about this behavior, please see the following article in the Microsoft Knowledge Base:

  Q166990 Error Message: The Folder '<Path>' Is Invalid...




• Setup Cannot Upgrade the Current Version of Internet Explorer:
  
  This behavior can occur if either of the following conditions exist:
  
  
  • You are installing Internet Explorer 4.01 (Version 4.72.2106.8) over Platform Preview 1.0 (Version 4.71.544.) or 2.0 (Version 4.71.1008).
    
    To resolve this problem, uninstall the Platform Preview version of Internet Explorer 4.0 before you install Internet Explorer 4.01. For information about how to do so, please see the following articles in the Microsoft Knowledge Base:

    Q166322 Uninstalling Internet Explorer 4.0 Platform Preview 1.0

    Q170757 Uninstalling Internet Explorer 4.0 Platform Preview 2.0

    NOTE: If for some reason you cannot uninstall the Platform Preview version of Internet Explorer 4.0, rename the Shdocvw.dll file.
    
    For information about renaming files, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double-click the "Renaming Files" topic.
  
  
  
  • The Active Setup Wizard cannot determine which version of Internet Explorer is currently installed on your computer.
    
    To work around this behavior, use one of the following methods:
    
    
    • If you are upgrading to Internet Explorer 4.0 or 4.01 from Internet Explorer 3.x and you have never successfully installed Internet Explorer 4.0 or 4.01, or Internet Explorer 4.0 or 4.01 has been uninstalled, reinstall the version of Internet Explorer 3.x you are currently running before you installing Internet Explorer 4.0 or 4.01.
    
    
    
    • If you are upgrading Internet Explorer 4.0 to 4.01 (or reinstalling Internet Explorer 4.0 or 4.01), then check the Active Setup Log.txt file for lines that begin with "File Version" to determine the cause of the problem.
      
      NOTE: If any of these files have a version number of 4.71.544.x or 4.71.1008.x, rename them before you run Internet Explorer 4.0 or 4.01 Setup.
      
      When you install Internet Explorer, it checks the version of several files to determine which version of Internet Explorer is currently installed on your computer. If Internet Explorer 4.0 or 4.01 is currently installed, it determines whether the Web Integrated Desktop is enabled. The results of this version check are added to the Active Setup log.txt file.
    
    
    
  
  
  



• There Is Not Enough Disk Space to Install Internet Explorer 4.0 Using the Installation Option You Selected:
  
  This behavior can occur when you install Internet Explorer on a drive other than the drive on which Windows is installed and the drive contains less than 50 MB of free disk space.
  
  To work around this behavior, increase the amount of free space on the drive on which you are installing Internet Explorer and then attempt to install Internet Explorer again.



• Error Initializing the Cache: This behavior can occur if you are using Windows NT and you disabled long file name support for partitions using the FAT file system.
  
  To work around this behavior, enable long file name support for partitions using the FAT file system and then attempt to install Internet Explorer again. For information about how to do this, view the online Help topic long filenames.



• Setup Was Unable to Download All the Required Components: This behavior can occur if Internet Explorer Active Setup finds a version of a file that is incompatible with Internet Explorer.
  
  To resolve this behavior, use the following steps.
  
  NOTE: If you are currently running Internet Explorer with the Active Desktop enabled, disable the Active Desktop before you proceed. To disable the Active Desktop, right-click an empty area on your desktop, point to Active Desktop, and then click View As Web Page to clear the check mark.
  
  For information about how to remove the Windows Desktop Update component, see the following article in the Microsoft Knowledge Base:

  Q165695 How to Add or Remove Windows Desktop Update

  1. Restart your computer to a command prompt. To do so, follow the steps in the appropriate section below:
     
     Windows 95:
     
     Restart your computer, press the F8 key when you see the "Starting Windows 95" message, and then choose Safe Mode Command Prompt Only from the Startup menu.
     
     Windows NT:
     
     Restart your computer using an MS-DOS-formatted floppy disk.
     
     NOTE: If your system partition uses the NT file system (NTFS) file system, follow these steps instead of starting your computer to a command prompt:
     
     
     1. Install Windows NT into a separate folder.
     
     
     
     2. Restart your computer.
     
     
     
     3. From the Windows NT boot menu, choose the new installation of Windows NT.
     
     
     
  2. Rename the following files located in the <drive>:\<windows>\system folder or the <drive>:\<windows>\system32 folder, where <drive> is the drive letter on which Windows 95 or Windows NT is installed, and <windows> is the folder in which Windows 95 or Windows NT is installed:

     
            - Wininet.dll
            - Urlmon.dll
            - Shdocvw.dll
            - Shlwapi.dll
            - Wintrust.dll
            - Digsig.dll
            - Inseng.dll
            - Jobexec.dll 

     For example, to rename the Wininet.dll file, type the following command at a command prompt, and then press ENTER:

     
              ren wininet.dll wininet.xxx 

     NOTE: If you are running Windows NT and your system partition uses NTFS, rename the files using Windows NT Explorer in the new installation of Windows NT. For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double-click the "Renaming Files" topic.
  
  
  
  3. Restart your computer normally, and then install Internet Explorer again.
     
     NOTE: If you are running Windows NT and your system partition uses NTFS, restart your computer into the previous installation of Windows NT, and then install Internet Explorer again.
  
  
  
  
  



• Only the Desktop Wallpaper Appears When You Restart Your computer:
  
  For information about how to work around this problem, please see the following article in the Microsoft Knowledge Base:

  Q174486 Only Desktop Wallpaper Appears When You Start Your Computer

Additional query words: 4.00

Keywords : kbsetup kbtshoot msiew95 msient
Version : WINDOWS:4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2
Platform : WINDOWS
Issue type : kbhowto