Computer May Stop Responding When Scrolling Through Web Page

ID: Q175148

The information in this article applies to:
  • Microsoft Windows 98
  • Microsoft Internet Explorer version 4.01 Service Pack 2 for Windows 98
  • Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2, 5 for Windows 95
  • Microsoft Outlook Express versions 4.0, 4.01, 5 for Windows 95
  • Microsoft Outlook Express version 5 for Windows 98

SYMPTOMS

When you scroll through a Web page using Internet Explorer, or through mail headers or mail messages using Outlook Express, your computer may stop responding (hang).


CAUSE

This behavior can occur if you are using an ATI 3D Rage II or 3D Rage II Plus video adapter (this includes both the 3D Graphics Pro Turbo and 3D Expression video adapters).


RESOLUTION

To resolve this issue, use the appropriate method:

Method 1

To resolve this issue, obtain the latest ATI display drivers from the ATI Technologies Web site:
http://www.atitech.com

Method 2

To work around this behavior, follow these steps:
  1. Click Start, and then click Run.


  2. In the Open box, type system.ini, and then click OK.


  3. Add the DevBMP=0 line to the [Display] section of the System.ini file.


  4. On the File menu, click Exit, and then click Yes when you are prompted to save the changes.


  5. Restart your computer.


Method 3

If adding the "DevBMP=0" line to the System.ini file does not resolve this behavior, configure your computer to not use graphics accelerator functions. To do so, use the following steps:

NOTE: Disabling graphics accelerator functions may also resolve the problem if your computer hangs when you scroll through a Web page using Internet Explorer 3.x.
  1. Right-click My Computer on the desktop, and then click Properties.


  2. On the Performance tab, click Graphics.


  3. Move the Hardware Acceleration slider to None.


  4. Click OK, and then click OK again.


  5. Click Yes when you are prompted to restart your computer.



MORE INFORMATION

ATI Technologies Inc. has confirmed this to be a problem with the 3D Rage II and 3D Rage II Plus video adapters. For additional information, please contact ATI Technical Support at (905) 882-2626, and refer to Customer Support Answerbook #2851, or see the ATI Technologies Web site:

http://www.atitech.com
The following video adapters uses the 3D Rage II video accelerator chip set:

  • ATI All In Wonder


  • ATI Video Xpression+ (Mach 64)


  • ATI Rage/Rage II PCI


The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: freeze crash hang lock intellimouse intellipoint

Keywords : kb3rdparty kbdisplay kbhw
Version : WINDOWS:4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2,5
Platform : WINDOWS
Issue type :


Last Reviewed: August 26, 1999
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