Mouse Pointer Automatically Moves to Upper-Left Corner of Screen

ID: Q175400

The information in this article applies to:
  • Microsoft Internet Explorer for Windows 95
  • Microsoft IntelliType software version 1.1

SYMPTOMS

When you click Start, and then attempt to click a command on the Start menu, the mouse pointer may move to the upper-left corner of the screen.


CAUSE

This behavior can occur if the SnapTo feature of the IntelliType software is enabled.


RESOLUTION

To resolve this problem, disable the SnapTo feature, and then download and install the updated pointer files from the Microsoft Download Center. To do this:

  1. Press CTRL+ESC to open the Start menu.


  2. Use the UP ARROW key to select Settings, press the RIGHT ARROW key to select Control Panel, and then press ENTER.


  3. Use the ARROW keys to select the Keyboard icon, and then press ENTER.


  4. Press SHIFT+TAB, press RIGHT ARROW, and then press RIGHT ARROW to select the Pointer Activity tab.


  5. Press TAB three times, and then press SPACE BAR to clear the Snap pointer to default button in dialog boxes check box.


  6. Press TAB twice, and then press ENTER.


  7. Close Control Panel.


  8. Download and install the 11p32upd.exe file from the Microsoft Download Center.

    NOTE: After you install the 11p32upd.exe file, you can use the Mouse tool in Control Panel to enable the SnapTo feature.


The following file is available for download from the Microsoft Download Center. Click the file name below to download the file:
11p32upd.exe
Release Date: Oct-15-1999

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address
http://www.microsoft.com/downloads/search.asp
and then click How to use the Microsoft Download Center.


STATUS

Microsoft has confirmed this to be a problem in Microsoft IntelliType software version 1.1.


MORE INFORMATION

For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

Q99076 Mouse Snap-To Feature Snaps to Wrong Location
If you are using Microsoft Windows 98, please see the following Microsoft Knowledge Base article for additional information:
Q189628 IntelliType Err Msg: This Program May Not Run Correctly...

Additional query words: 1.10 4.00 cursor jumps intelli point menu

Keywords : kbenv kbfile kbhw kbtool kbui intellipoint win95 msiew95
Version : WINDOWS:1.1
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: January 14, 2000
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