Adobe Acrobat .pdf Files Appear as a Blank Window or Frame
ID: Q177321
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The information in this article applies to:
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Microsoft Internet Explorer versions 3.02, 4.0, 4.01, 5 for Windows 95
SYMPTOMS
When you try to view a Portable Document Format (.pdf) file in Internet
Explorer, you may see a blank window or frame instead of the .pdf file.
This may occur even though you have installed the Adobe Acrobat Reader
program, and you are normally able to view .pdf files in that program.
CAUSE
This behavior can be caused by any of the following situations:
- An updated version of Adobe Acrobat Reader is required to use in-place
activation. In-place activation is a function that opens a program file
in Internet Explorer and displays the toolbars from the associated
program.
- The security level for this zone is set to High in Internet Explorer
4.0, 4.01, or 5. For information about security zones in Internet
Explorer, please see the following article in the Microsoft Knowledge
Base:
Q174360
How to Use Security Zones in Internet Explorer 4.0
- Ratings are enabled in Internet Explorer 3.02, or the safety level is
set to High.
- The .pdf file is being served from an early version of some Web servers
(such as Microsoft Internet Information Server version 2.0).
- This can be related to a slow connection, the server has a high load,
or the .pdf file being very large.
RESOLUTION
To resolve this issue, follow the steps in the appropriate section below:
Internet Explorer 4.0, 4.01 and 5
If you are using Adobe Acrobat Reader version 3.0 or earlier, upgrade to version 4.0 or later. If you are already using version 4.0 or later, follow these steps:
- Change the security level used by Internet Explorer to medium or lower.
To view .pdf files in Internet Explorer 4.0, 4.01 or 5, the security
must be set to medium or lower. To change the security level, use the
following steps.
NOTE: If you do not want to reduce the security level for this zone,
skip to step 2.
- Start Internet Explorer, and then click Internet Options on the View
menu. For Internet Explorer 5.0, click Internet Options on the Tools
menu.
- Click the Security tab, click Internet Zone in the Zone box, click
either Medium (More Secure) or Low, and then click OK.
- Download the .pdf file, and then open it using the Adobe Acrobat Reader
program.
Internet Explorer 3.02
If you are using Adobe Acrobat Reader version 3.0 or earlier, upgrade to
version 3.01 or later. If you are already using version 3.01 or later, use
one or both of the following methods:
Disable Ratings in Internet Explorer
To disable ratings in Internet Explorer, follow these steps:
- Start Internet Explorer, and then click Options on the View menu.
- On the Security tab, click Disable Ratings, and then click OK.
- Quit Internet Explorer.
- Download the .pdf file, and then open it using the Adobe Acrobat Reader
program.
Decrease the Safety Level
Change the security level used by Internet Explorer to medium or lower. To
do so, follow these steps:
- On the View menu, click Options.
- On the Security tab, click Safety Level.
- Click Medium, click OK, and then click OK again.
- Quit Internet Explorer.
- Download the .pdf file, and then open it using the Adobe Acrobat Reader
program.
Slow Connection
If you have a slow connection, a busy server, or are trying to download
a large file, wait until the file finishes downloading to view it.
MORE INFORMATION
Internet Explorer makes it possible to use the Adobe Acrobat viewer as a
control. Due to a change in the object model from Internet Explorer 3.0 to
Internet Explorer 4.0, Adobe needed to update their viewer to work with
the Internet Explorer 4.0 object model. To obtain an updated version of
Adobe Acrobat, contact Adobe.
The third-party product discussed in this article is manufactured by a
vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.
Additional query words:
3.02 4.00 4.01
Keywords : kbenv kbui msiew95
Version : WINDOWS:3.02,4.0,4.01,5
Platform : WINDOWS
Issue type :
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